Customer Support representative (Onsite)

We are seeking a confident and empathetic Customer Support Executive to join our team and assist international clients with their weight-loss-related inquiries. This full-time, on-site position operates during night shifts and requires 2 to 5 years of relevant experience. The ideal candidate will have excellent spoken English skills and be comfortable communicating over the phone with clients from diverse backgrounds. The role demands professionalism, patience, and the ability to provide clear, supportive guidance while handling sensitive health-related concerns.

Key Responsibilities

- Manage inbound and outbound calls with international clients regarding weight-loss queries.
- Communicate confidently and professionally with clients from various countries.
- Understand clients’ questions, concerns, goals, and requirements thoroughly.
- Provide accurate information aligned with the company’s approved guidelines and processes.
- Clearly explain next steps and assist clients throughout their customer journey.
- Follow up with clients via phone calls, WhatsApp, email, or other communication channels.
- Maintain empathetic and professional communication, especially when discussing sensitive weight-related topics.
- Accurately record client interactions, requirements, and follow-up actions.
- Coordinate with internal teams when client queries require additional support.
- Escalate medical or specialized questions to qualified professionals, avoiding personal medical advice.
- Uphold a high standard of customer satisfaction and professionalism at all times.

Required Qualifications

- Excellent spoken English and communication skills.
- Confidence and comfort in speaking with international clients over the phone.
- Clear pronunciation and professional telephone etiquette.
- Strong listening and interpersonal skills.
- Empathetic, patient, and non-judgmental approach to sensitive health and weight discussions.
- Good problem-solving abilities and diligent follow-up skills.
- Basic computer proficiency, including the use of CRM systems, WhatsApp, email, and other communication tools.

Preferred Qualifications and Additional Information

- Previous experience in customer support, international call centers, healthcare, wellness, or client relationship management is preferred.
- This role involves handling weight-loss service inquiries only; candidates must not diagnose medical conditions or provide medical advice.
- All medical or clinical questions should be referred to the appropriate qualified professionals in accordance with company procedures.

The ideal candidate will be friendly, approachable, and well-organized, with a professional demeanor. They should be comfortable discussing weight-loss goals respectfully and sensitively, demonstrating patience and empathy throughout client interactions. Fluency in spoken English and confidence on the phone are essential to succeed in this role.