Posted Oct 26, 2026 53 views
ProtoCall Outsource Pvt Ltd is looking for a dependable and professional Customer Support Representative to join their team in Islamabad on-site. The role focuses on delivering exceptional customer service by answering calls, managing inquiries, and resolving issues efficiently. The ideal candidate will be punctual, possess strong English communication skills, and be capable of handling tasks such as taxi bookings and complaint resolution. Ensuring a positive experience for the clients’ customers is the primary goal of this position.
Key Responsibilities:
Call Handling: Promptly and professionally answer incoming customer calls, addressing their needs with a customer-first approach.
Taxi Bookings: Assist customers in booking taxis, ensuring all details are accurately recorded and communicated.
Complaint Management: Manage customer complaints with empathy and efficiency, providing appropriate solutions and following up to confirm resolution.
Professional Communication: Communicate clearly and effectively in English, both verbally and in writing, to ensure customers fully understand the information provided.
Punctuality: Strictly adhere to the work schedule to maintain consistent service delivery and meet client expectations.
Issue Resolution: Address and resolve customer inquiries by providing accurate information and escalating complex issues to higher management when necessary.
Record Keeping: Maintain detailed and accurate records of customer interactions, including inquiries, complaints, and resolutions.
Collaboration: Work closely with team members to ensure seamless service delivery and share insights that improve customer satisfaction.
Required Qualifications:
Experience: At least one year of experience in taxi dispatch or a related customer support role, preferably within a call center or outsourcing environment.
Communication Skills: Strong English-speaking and comprehension abilities, with a professional and clear communication style.
Customer Focus: A customer-first mindset, capable of handling difficult situations calmly and effectively.
Time Management: Excellent punctuality and the ability to manage time efficiently.
Problem-Solving: Quick thinking and the ability to provide effective solutions to customer issues.
Preferred Qualifications and Benefits:
Technical Skills: Familiarity with CRM systems and basic technical troubleshooting is advantageous.
Career Opportunities: Opportunity to grow within a fast-paced and expanding company.
Team Environment: Join a supportive team that values collaboration and continuous improvement.
Competitive Pay: Receive a competitive salary ranging from Rs50,000 to Rs80,000 per month, along with performance-based incentives.
Professional Development: Access ongoing training to enhance customer service skills.
This is a full-time, contract position based in Islamabad, requiring on-site presence. Candidates with relevant experience in taxi dispatch and customer support are encouraged to apply.
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ProtoCall Outsource Pvt Ltd.
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