Customer Support Representative (Taxi/Limo dispatcher)

Located in DHA Rahbar Phase 1, Valencia Lahore, Grey Solutions provides dispatch and customer support services for limousine, black car, and chauffeur companies across the United States. We manage communications, bookings, and driver coordination to ensure premium transportation services operate smoothly 24/7 in major cities such as Los Angeles, New York, Boston, and Miami.

Key Responsibilities
- Monitor booking platforms and accept incoming ride requests in real time.
- Create and manage reservations using professional dispatch software.
- Plan and assign rides to chauffeurs, optimizing schedules and routes for efficiency.
- Track drivers, flights, and pickups live, proactively resolving issues before clients are affected.
- Communicate with customers via phone, text, and email to provide quotes, confirm bookings, handle changes, and offer support.
- Maintain clear and concise shift handovers to keep the team informed.

Required Qualifications
- Excellent spoken English with a clear, neutral accent.
- Ability to remain calm and confident under pressure while managing multiple tasks simultaneously.
- Comfortable using computers and quick to learn new software applications.
- Reliable and punctual, with availability for rotating shifts including nights.
- Strong attention to detail, as accuracy in timing and addresses is critical in dispatch operations.

Preferred Qualifications and Benefits
- Experience in taxi, limousine, black car, or ride dispatch is highly advantageous.
- Familiarity with dispatch software similar to those used in the transportation industry.
- Previous experience working in a US call center or customer support role is a plus.

Grey Solutions offers comprehensive training to familiarize you with the US transportation industry, our systems, and operational standards. This role provides a specialized skill set that is in demand and offers opportunities for career growth. As the company expands, top performers have the chance to advance into team lead and shift manager positions. You will work in a professional, well-organized office environment equipped with modern technology and supported by a collaborative team. Additionally, a fuel allowance is provided as part of the compensation package.