Customer Support Representative (U.S. Healthcare)

Columbus Technology Solutions (Pakistan)

Karachi , Pakistan

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Posted 2 days ago 13 views Report Job

Columbus Medical Technology Solutions (CMTS) is a company dedicated to enhancing the healthcare experience by providing tailored administrative support services to healthcare organizations. Our focus is on delivering high-quality scheduling, reporting, and patient care coordination to ensure a positive customer experience. We are currently seeking a full-time, on-site Customer Support Representative based in Karachi to join our team. This role involves managing patient inquiries, offering exceptional customer support, and assisting with appointment scheduling while upholding company standards and protocols.

Key Responsibilities
- Manage and respond promptly to patient inquiries via various communication channels.
- Provide outstanding customer service to ensure high levels of patient satisfaction.
- Assist with appointment scheduling and coordination to support healthcare operations.
- Maintain accurate records and documentation in accordance with company policies.
- Collaborate with internal teams to resolve customer issues efficiently and proactively.
- Adhere to company protocols and contribute to the continuous improvement of service standards.

Required Qualifications
- Strong skills in customer service, customer support, and customer relations.
- Proven ability to deliver exceptional customer satisfaction and enhance the overall customer experience.
- Excellent communication and interpersonal skills to interact effectively with patients and team members.
- Demonstrated problem-solving abilities and a proactive approach to addressing customer concerns.
- Experience in healthcare or medical settings is considered an advantage.
- Proficiency in using standard office software and technology tools.
- Minimum education requirement of a high school diploma or equivalent; additional certifications or training in customer service are beneficial.

Preferred Qualifications and Benefits
- Candidates with clinical qualifications such as medical doctors, pharmacists, or psychologists are overqualified for this position and are therefore kindly requested not to apply.
- This position offers a competitive starting salary beginning at PKR 55,000, commensurate with experience.
- Work hours are scheduled from 5:30 PM to 2:00 AM PST.
- The role is based near Paradise Bakery, Abu Al Hasan Isphani Road, Gulzar-e-Hijri, Scheme 33, Karachi.

This opportunity is ideal for individuals seeking to develop their career in healthcare administrative support within a dynamic and supportive environment. If you possess strong customer service skills and a commitment to excellence, you will find this role rewarding and impactful.