Customer Support (SEO)

We are a dynamic and expanding digital marketing company seeking an experienced Customer Support Executive specializing in SEO to join our team at our Johar Town, Lahore office. In this role, you will serve as the primary point of contact for our SEO clients, ensuring their satisfaction and engagement. Your responsibilities will include keeping clients informed about their campaigns, addressing their needs promptly, and introducing them to our broader range of digital marketing services to support their growth alongside ours.

Key Responsibilities

- Manage a portfolio of SEO clients, acting as their main liaison.
- Respond promptly and professionally to client inquiries via phone, email, and chat.
- Provide regular updates on campaign progress and explain SEO results and reports in clear, understandable terms.
- Identify client needs and proactively upsell additional services such as web development, Google Ads, social media marketing, and content writing.
- Build and maintain long-term client relationships to enhance retention and satisfaction.
- Coordinate closely with SEO and technical teams to ensure timely delivery of client requests.
- Handle complaints efficiently and courteously, resolving issues quickly.
- Maintain accurate records of client communications, renewals, and sales within the CRM system.
- Achieve monthly targets related to upselling and client retention.

Required Qualifications

- Previous experience in customer support, account management, or client servicing, preferably with SEO or digital marketing clients.
- Excellent verbal and written communication skills in English.
- Demonstrated ability to upsell or cross-sell services effectively.
- Basic understanding of SEO principles and digital marketing services.
- Confident, polite, and customer-oriented approach.
- Strong organizational skills with the ability to manage multiple clients simultaneously.
- Proficiency in using email, CRM tools, and Google Workspace applications.

Preferred Qualifications and Benefits

- Experience working as a customer support executive for SEO campaigns targeting the US market is highly desirable.
- Competitive salary package complemented by performance-based incentives.
- A friendly, professional, and supportive work environment.
- Opportunities for training and professional growth within the digital marketing industry.

This position is based on-site at our Johar Town, Lahore office. Candidates should be comfortable working in person and ready to contribute to a collaborative team environment. If you have a passion for client service and a solid understanding of SEO, this role offers an excellent opportunity to grow your career in digital marketing.