Customer Support Specialist - 6pm to 3am

Grey Solutions provides dispatch and customer support services for limousine, black car, and chauffeur companies across the United States. We manage their calls, chats, emails, reservations, and dispatch operations around the clock, integrating seamlessly with software platforms like Moovs and Limo Anywhere. As we rapidly grow to become the leading outsourcing partner for the US transportation industry, we are seeking a confident and professional sales representative to engage with business owners and managers, helping us expand our client base.

Key Responsibilities
- Make a high volume of outbound calls to owners and decision-makers within US transportation companies.
- Initiate meaningful conversations about their challenges, such as missed after-hours calls, slow quote responses, dispatcher turnover, and unreliable outsourced partners.
- Qualify leads effectively and schedule discovery calls for the company founder to close.
- Follow up consistently with prospects via calls, emails, and SMS until a decision is reached.
- Handle objections calmly and professionally during conversations.
- Accurately log every call, outcome, and next step in the CRM system.
- Collaborate with cold email campaigns by calling leads who have engaged with emails.
- Provide weekly feedback on prospect responses to continuously refine the sales pitch.

Required Qualifications
- Fluent, natural US or UK accent is mandatory; applications without this will not be considered.
- Proven experience in cold calling within US or UK B2B sales, appointment setting, or outbound campaigns, with measurable results such as meetings booked or targets achieved.
- Ability to work on-site at the Lahore office during the hours of 6:00 PM to 3:00 AM, including a one-hour break.
- Comfortable engaging in confident, unscripted conversations with business owners.
- Resilient to rejection and disciplined in meeting daily call targets.
- Well-organized with strong written English skills for follow-up communications.

Preferred Qualifications and Benefits
- Experience selling to the US transportation, logistics, or hospitality industries is a plus.
- Familiarity with CRM and sales tools such as Apollo, HubSpot, or GoHighLevel is advantageous.
- Background in selling services or outsourcing solutions, rather than just products, is preferred.

What We Offer
- Commission of up to 30% on every client you bring in, with no cap on earnings.
- Direct collaboration with the company founder, providing insight into building and scaling a US-focused business.
- A professional, organized office environment with clear processes and support.
- Opportunities for growth into senior sales or team lead roles as the company expands.

Candidates are required to submit their CV along with a 2-minute voice recording demonstrating their best cold call opening, pitching any service of their choice. Applications without a voice sample will not be reviewed.