Customer Support Specialist

Propstar Technologies is looking for a dedicated and customer-focused Customer Support Specialist to join our expanding team. The successful candidate will manage both inbound and outbound customer calls, address inquiries, resolve issues, and ensure a positive experience through clear communication and timely assistance. This role demands strong interpersonal skills, effective problem-solving, and a commitment to delivering exceptional service in a dynamic, fast-paced environment.

Key Responsibilities
- Professionally handle inbound and outbound customer calls with efficiency.
- Respond promptly to customer inquiries, providing accurate information about services and processes.
- Resolve customer concerns, complaints, and service-related issues in a timely manner.
- Maintain detailed records of customer interactions and call outcomes.
- Follow up with customers to confirm issue resolution and satisfaction.
- Escalate complex issues to appropriate departments when necessary.
- Uphold high standards of professionalism and customer service in every interaction.
- Achieve daily, weekly, and monthly performance targets and service goals.
- Collaborate with internal teams to ensure smooth customer support and problem resolution.
- Identify recurring customer issues and provide feedback to improve processes.

Required Qualifications
- Proven experience in customer support, customer service, call center, or related roles.
- Excellent verbal communication and active listening skills.
- Strong abilities in customer handling and problem-solving.
- Capacity to work effectively in a fast-paced, target-driven environment.
- Good organizational and multitasking skills.

Preferred Qualifications and Benefits
- Experience managing inbound and outbound customer support campaigns.
- Background in BPO, call center, real estate, or service-based industries.
- Familiarity with customer relationship management (CRM) systems.
- Strong conflict resolution and customer engagement skills.

Joining Propstar Technologies means becoming part of a customer-centric and growth-oriented organization. We offer a professional and collaborative work environment with opportunities for continuous learning and career advancement. Employees gain exposure to international clients and business operations, along with performance-based growth and recognition. Our supportive leadership and team culture foster development of valuable customer service and communication skills.

Location: Main Shahrah-e-Faisal, PECHS Block 6, Karachi
Shift Timings: 7:00 PM – 4:00 AM
Job Type: Full-Time