Customer Support Specialist

ABS International is seeking a Customer Support Specialist to join its US Operations team based in Gulistan-e-Johar Block 14, Karachi. This permanent, full-time position operates on a fixed shift from 6 PM to 2 AM, Monday through Saturday, and requires on-site attendance. The ideal candidate will have prior experience working in a call center or international customer service environment, demonstrating professional phone communication skills and the ability to manage live interactions with US-based clients confidently and efficiently.

Key Responsibilities
- Manage follow-up communication with existing US clients, addressing post-sale queries and onboarding questions.
- Complete and maintain accurate service documentation and interaction records.
- Ensure every client interaction reflects professionalism, clarity, and patience, reinforcing the company’s commitment to excellent customer service.
- Handle live conversations with US customers during the assigned shift, providing timely and effective solutions.

Required Qualifications
- Minimum of one year of experience in a call center, BPO, or international customer service environment.
- Fluent spoken and written English, capable of handling live US customer interactions with ease.
- Patient, composed, and solution-oriented approach to problem-solving.
- High school diploma is sufficient; university students currently enrolled are also encouraged to apply.
- Full permanent availability for the fixed shift (6 PM to 2 AM), Monday to Saturday, on-site at the specified Karachi location.

Preferred Qualifications and Benefits
- Experience working in a structured, professional environment with a focus on long-term career growth.
- Competitive base salary paid on a fixed date every month.
- Attendance allowance of PKR 3,000 per month.
- Monthly performance incentives based on individual output.
- Provident fund with structured company contributions.
- Fifteen days of fully paid annual leave.
- Stable, fixed shift with no rotation, allowing for predictable scheduling and work-life balance.
- Opportunity for ongoing coaching and professional development within a well-established organization operating since 2009 with a strong reputation for reliability and employee satisfaction.

ABS International prides itself on its uninterrupted 16 years of operations and a dedicated workforce of over 200 professionals. The company ensures timely payroll every month, reflecting its commitment to employee welfare and a professional work culture. This role offers real experience handling live US customer interactions in a supportive environment with clear growth opportunities for consistent performers.