Customer Support Specialist

Propstar Technologies

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We Are Hiring | Customer Support Specialist

About the Role

Propstar Technologies is seeking a professional and customer-focused Customer Support Specialist to join our growing team. The ideal candidate will be responsible for handling inbound and outbound customer calls, addressing inquiries, resolving concerns, and ensuring a positive customer experience through effective communication and timely support.

This role requires excellent interpersonal skills, problem-solving abilities, and a commitment to delivering exceptional customer service in a fast-paced environment.

Key Responsibilities

Handle inbound and outbound customer calls professionally and efficiently
Respond to customer inquiries and provide accurate information regarding services and processes
Resolve customer concerns, complaints, and service-related issues in a timely manner
Maintain detailed records of customer interactions and call outcomes
Follow up with customers to ensure issue resolution and customer satisfaction
Escalate complex concerns to relevant departments when required
Maintain a high level of professionalism and customer service standards during all interactions
Meet daily, weekly, and monthly performance targets and service objectives
Collaborate with internal teams to ensure efficient customer support and issue resolution
Identify recurring customer concerns and provide feedback for process improvements

Required Qualifications

Proven experience in customer support, customer service, call center, or a similar role
Excellent verbal communication and active listening skills
Strong customer handling and problem-solving abilities
Ability to work in a fast-paced and target-driven environment
Strong organizational and multitasking skills

Preferred Qualifications