Customer Support Specialist

Propstar Technologies is looking for a dedicated and customer-oriented Customer Support Specialist to join our expanding team. In this role, you will manage both inbound and outbound customer calls, respond to inquiries, resolve issues, and ensure a positive experience through clear communication and prompt assistance. The position demands strong interpersonal skills, effective problem-solving, and a commitment to delivering outstanding service in a dynamic, fast-paced environment.

Key Responsibilities
- Professionally handle inbound and outbound customer calls with efficiency
- Provide accurate information about services and processes in response to customer inquiries
- Address and resolve customer concerns, complaints, and service-related issues promptly
- Maintain detailed records of all customer interactions and call outcomes
- Follow up with customers to confirm resolution and satisfaction
- Escalate complex issues to appropriate departments when necessary
- Uphold high standards of professionalism and customer service during every interaction
- Achieve daily, weekly, and monthly performance targets and service goals
- Collaborate with internal teams to ensure smooth customer support and timely issue resolution
- Identify recurring customer issues and offer feedback to improve processes

Required Qualifications
- Proven experience in customer support, customer service, call center, or related roles
- Excellent verbal communication and active listening skills
- Strong abilities in customer handling and problem-solving
- Capacity to thrive in a fast-paced, target-driven environment
- Effective organizational and multitasking skills

Preferred Qualifications and Benefits
- Experience managing inbound and outbound customer support campaigns
- Background in BPO, call center, real estate, or service-based industries
- Familiarity with customer relationship management (CRM) systems
- Strong conflict resolution and customer engagement skills

Joining Propstar Technologies means becoming part of a customer-focused and growth-oriented organization. The work environment is professional and collaborative, offering opportunities for continuous learning and career advancement. Employees gain exposure to international clients and business operations, with performance-based growth and recognition. The company fosters a supportive leadership style and team culture, providing a valuable platform to develop customer service and communication skills.

Location: Main Shahrah-e-Faisal, PECHS Block 6, Karachi
Shift Timings: 7:00 PM – 4:00 AM
Job Type: Full-Time