Customer Support Specialist (Limo dispatch experience)

Grey Solutions is seeking two dedicated professionals to join our team based in DHA Rahbar Phase 1 near Valencia, Lahore. We provide dispatch and customer support services for limousine, black car, and chauffeur companies operating across the United States. Our team manages phone lines, bookings, and driver coordination to ensure premium transportation services run smoothly in major cities such as Los Angeles, New York, Boston, and Miami. This role involves real-time coordination and communication to maintain high service standards around the clock.

Key Responsibilities
- Monitor booking platforms and accept incoming ride requests in real time.
- Create and manage reservations using professional dispatch software.
- Plan and assign rides to chauffeurs, optimizing schedules and routes for efficiency.
- Track drivers, flights, and pickups live, proactively resolving issues before clients are affected.
- Communicate with customers via phone, text, and email to provide quotes, manage bookings, handle changes, and offer support.
- Provide clear and concise shift handovers to keep the team informed and aligned.

Required Qualifications
- Excellent spoken English with a clear, neutral accent.
- Ability to remain calm and confident under pressure while managing multiple tasks simultaneously.
- Comfortable using computers and quick to learn new software applications.
- Reliable and punctual, with availability for rotating shifts, including nights.
- Strong attention to detail, understanding that accuracy in times and addresses is critical in dispatch operations.

Preferred Qualifications and Benefits
- Experience in taxi, limousine, black car, or ride dispatch is highly desirable.
- Familiarity with dispatch software similar to those used in the transportation industry.
- Previous experience in a US-based call center or customer support role is a significant advantage.

At Grey Solutions, we provide comprehensive training to familiarize you with the US transportation industry, our systems, and operational standards. This role offers a specialized skill set that is in demand and provides opportunities for career growth. As our company expands, high performers have the chance to advance into team lead and shift manager positions. You will work in a professional, organized office environment equipped with modern technology and supported by a collaborative team. Additionally, a fuel allowance is provided as part of the benefits package.

If you are looking for a challenging and rewarding role in a growing company, consider joining Grey Solutions to build your career in US transportation dispatch and customer support.