Customer Support Specialist, Private Platform Support

Octus is a global leader in credit intelligence, data, and analytics, trusted by professionals across hedge funds, investment banking, management consulting, and law firms since 2013. Our platform enables faster, more confident decision-making in dynamic credit markets. We are a growth-focused company that values innovation, teamwork, and a customer-first mindset. Joining Octus means becoming part of a high-performing yet supportive culture, with access to competitive health benefits, matched retirement plans, generous parental leave, gym subsidies, educational reimbursements, and recognition programs.

Key Responsibilities

- Provide exceptional customer support for Octus’ Private Platform offerings through email, phone, and chat channels.
- Act as the primary contact for account permissioning requests, inquiries, complaints, and technical support issues.
- Deliver timely and accurate responses to customer questions, ensuring high levels of satisfaction.
- Manage tight deadlines and provide fast turnaround on requests while maintaining strong engagement with stakeholders.
- Collaborate closely with internal teams including Technology, Product Operations, Customer Success, Account Management, and Data to resolve issues and improve customer experience.
- Perform and respond to regular audits related to data maintenance and internal reporting.
- Maintain accurate and up-to-date customer information in the company database.
- Undertake additional duties as assigned to support team and company goals.

Required Qualifications

- Bachelor’s degree in Business, Finance, Marketing, or a related discipline.
- Minimum of 2 years’ experience in customer operations or a similar client-facing role.
- Basic understanding of financial reporting principles and strict compliance with data security and information barriers.
- Strong problem-solving skills with the ability to diagnose complex client issues and recommend practical solutions.
- Excellent verbal and written communication skills, with a professional and customer-focused approach.
- Ability to multitask effectively in a fast-paced environment.
- Willingness to work during US business hours (Eastern or Pacific Time zones).

Preferred Qualifications and Benefits

While not explicitly listed, candidates who demonstrate a proactive, can-do attitude and thrive in a collaborative, energetic team environment will excel in this role. Employees at Octus enjoy a range of benefits designed to support their well-being and professional growth, including competitive health insurance, matched 401(k) and pension plans, paid time off, parental leave, gym subsidies, and educational reimbursements. Our recognition programs celebrate individual and team achievements, fostering a culture of motivation and excellence.

Octus is an equal opportunity employer committed to creating an inclusive workplace. We welcome applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other protected status. We believe diversity strengthens our organization and drives innovation.