Customer Support Specialist (Taxi/Lemo dispatching Experience)

Grey Solutions is seeking a Dispatch & Customer Support Agent to join our on-site team in Lahore. This full-time role operates on rotating shifts within a 24/7 environment, supporting limousine, black car, and chauffeur services across major U.S. cities such as Los Angeles, New York, Boston, and Miami. As part of our team, you will be integral in managing bookings, coordinating drivers, and ensuring premium transportation services run smoothly around the clock.

Key Responsibilities
- Monitor booking platforms and accept incoming ride requests in real time.
- Create and manage reservations using professional dispatch software.
- Plan and assign rides to chauffeurs, optimizing schedules and routes for efficiency.
- Track drivers, flights, and pickups live to proactively resolve issues before clients are affected.
- Communicate with customers via phone, text, and email to provide quotes, handle bookings, make changes, and offer support.
- Maintain clear and concise shift handovers to keep the team informed.

Required Qualifications
- Excellent spoken English with a clear, neutral accent.
- Ability to remain calm and confident under pressure while managing multiple tasks simultaneously.
- Comfortable using computers and quick to learn new software applications.
- Reliable and punctual with availability for rotating shifts, including nights.
- Strong attention to detail, understanding that accuracy in timing and addresses is critical in dispatch operations.

Preferred Qualifications and Benefits
- Previous experience in taxi, limousine, black car, or ride dispatch is highly advantageous.
- Familiarity with dispatch software similar to those used in the transportation industry.
- Experience working in a U.S.-based call center or customer support role is a plus.

At Grey Solutions, we provide comprehensive training covering the U.S. transportation industry, our systems, and operational standards. This role offers the opportunity to develop a specialized skill set in high demand, with clear pathways for career advancement into team lead and shift manager positions. Our professional and organized office environment features modern equipment, structured processes, and a supportive team culture. Additionally, employees receive a fuel allowance as part of their compensation package.

If you are looking to grow your career in a dynamic, fast-paced industry and thrive in a collaborative setting, Grey Solutions offers the ideal opportunity to develop your expertise and contribute to a growing company.