Posted Jul 03, 2026 24 views
We are looking for reliable and detail-oriented Customer Support and Dispatch Agents to join our growing team based in Allama Iqbal Town, Lahore. This role supports clients primarily in the U.S. and Canada within the auto detailing, mobile services, and logistics sectors. The position involves handling customer inquiries, coordinating with technicians and drivers, managing schedules, and supporting daily operational tasks. It requires strong communication skills, problem-solving capabilities, and a professional approach, going beyond simple data entry duties.
Key Responsibilities:
- Communicate with customers via phone, SMS, and email to address questions and concerns promptly.
- Coordinate appointments, provide estimated times of arrival (ETAs), share updates, and resolve job-related issues by liaising with technicians and drivers.
- Manage scheduling, dispatch communications, and follow-ups efficiently to ensure smooth operations.
- Handle customer concerns professionally to maintain a positive customer experience.
- Collaborate with internal teams and management using Slack for effective communication.
- Utilize CRM systems to accurately track jobs, notes, and updates.
- Escalate operational issues when necessary to maintain workflow continuity.
- Maintain accountability within the team and uphold high standards of customer service.
Required Qualifications:
- Excellent command of English, both spoken and written.
- Strong customer service orientation combined with effective problem-solving skills.
- Dependability, punctuality, and a professional demeanor.
- Ability to perform well in a fast-paced environment with multitasking demands.
- Self-motivated with the ability to work independently without constant supervision.
- Collaborative mindset and willingness to work as part of a team.
Preferred Qualifications and Benefits:
- Previous experience in BPO or call center environments is beneficial but not mandatory.
- Familiarity with communication and dispatch platforms such as Slack, Jobber, GoHighLevel, Shipday, or similar tools is an advantage.
- Experience in dispatch, home services, or mobile service coordination is a plus.
- Competitive monthly salary ranging from Rs50,000 to Rs70,000, commensurate with experience.
- This is an office-based role located in Allama Iqbal Town, Lahore.
- Night shift schedule aligned with U.S. business hours, working five days per week.
- Long-term career opportunity with potential for growth into senior or management positions.
This position requires a dependable, professional individual fluent in English who is committed to delivering excellent customer service. Candidates who meet these qualifications and are eager to contribute to a dynamic team environment are encouraged to apply. The role is strictly in-person and offers a stable workplace with opportunities for career advancement.
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FAMILY CARE MEDICAL CENTER
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