CX Contact Center Implementation Engineer (Remote: 6pm to 3am)

We are seeking a skilled CX Contact Center Implementation Engineer to join our team on a part-time, remote basis in Pakistan. The ideal candidate will have extensive hands-on experience with contact center technologies and a strong background in implementing comprehensive customer experience solutions. This role involves working closely with various platforms and tools to deliver seamless end-to-end implementations that enhance customer interactions and operational efficiency.

Key Responsibilities

- Lead the implementation of RingCentral and Cognigy platforms, ensuring smooth deployment and integration within existing systems.
- Develop and deploy Conversational AI and Voice AI solutions tailored to client needs.
- Manage the full lifecycle of NICE contact center implementations, from initial setup to final delivery.
- Design and implement Contact Center and IVR solutions that optimize customer engagement and operational workflows.
- Automate payment processing systems to improve transaction efficiency and security.
- Integrate APIs and various systems to enable seamless data flow and functionality across platforms.
- Collaborate with stakeholders to gather detailed requirements and design effective, scalable solutions that meet business objectives.

Required Qualifications

- Proven hands-on experience with RingCentral and Cognigy platforms.
- Strong expertise in Conversational AI and Voice AI technologies.
- Demonstrated ability to implement NICE contact center solutions end-to-end.
- Solid understanding of contact center and IVR systems, including design and deployment.
- Experience with payment processing automation and related security protocols.
- Proficiency in API integration and system interoperability.
- Excellent skills in requirements gathering and translating business needs into technical solutions.
- Ability to work independently in a remote setting while managing multiple priorities.

Preferred Qualifications and Benefits

While not explicitly stated, candidates with additional experience in related CX technologies or certifications in contact center solutions will be highly valued. This part-time remote opportunity offers flexibility and the chance to work with cutting-edge customer experience technologies in a collaborative environment.

If you have a passion for delivering high-quality CX implementations and possess the technical expertise outlined above, we encourage you to apply and become a vital part of our innovative team.