CX Contact Center Implementation Engineer (Remote: 6pm to 3am)

We are seeking a skilled CX Contact Center Implementation Engineer to join our team on a part-time, remote basis in Pakistan. The ideal candidate will have extensive hands-on experience with contact center technologies and solutions, including RingCentral, Cognigy, and NICE platforms. This role involves working with conversational and voice AI, implementing end-to-end contact center and IVR solutions, and automating payment processing. The engineer will also be responsible for integrating APIs and systems, gathering requirements, and designing effective solutions to enhance customer experience.

Key Responsibilities
- Implement and configure RingCentral and Cognigy platforms for contact center operations.
- Design and deploy conversational AI and voice AI solutions tailored to client needs.
- Lead end-to-end NICE platform implementations, ensuring seamless integration and functionality.
- Develop and maintain contact center and IVR systems to optimize customer interactions.
- Automate payment processing workflows to improve efficiency and accuracy.
- Integrate various APIs and systems to create cohesive, scalable solutions.
- Collaborate with stakeholders to gather detailed requirements and translate them into technical designs.
- Provide technical support and troubleshooting during and after implementation phases.

Required Qualifications
- Proven experience with RingCentral and Cognigy platforms in a contact center environment.
- Strong background in conversational AI and voice AI technologies.
- Demonstrated expertise in end-to-end NICE implementation projects.
- In-depth knowledge of contact center and IVR solutions.
- Experience in automating payment processing systems.
- Proficient in API integration and system interoperability.
- Ability to gather requirements effectively and design tailored solutions.
- Excellent problem-solving skills and attention to detail.

This position offers the opportunity to work remotely with a flexible schedule, contributing to innovative customer experience projects. If you have a passion for contact center technologies and a track record of delivering comprehensive CX implementations, we encourage you to apply.