Posted May 19, 2026 176 views
Cyber System is seeking enthusiastic and professional fresh graduates to join our Call Centre team at the Lahore DHA location. This full-time role offers the opportunity to develop your communication and customer service skills while working in a supportive and dynamic environment. The position accommodates candidates available for both morning and evening shifts, and aims to provide a solid foundation for a career in customer service with comprehensive training and growth prospects.
As a Fresher Call Centre Representative, you will be the first point of contact for customers reaching out via inbound and outbound calls. You will manage customer queries with professionalism and accuracy, maintain detailed records, and adhere to company standards to deliver outstanding customer service. This position does not require prior experience, but a confident personality, good English communication skills, and basic computer proficiency are essential to thrive in this role.
Responsibilities
- Handle inbound and outbound customer calls with professionalism and courtesy.
- Respond promptly and accurately to customer questions and concerns.
- Maintain and update customer records and call logs systematically.
- Follow company guidelines for communication and service delivery targets.
- Provide exceptional customer service that enhances customer satisfaction.
- Work effectively within morning or evening shift schedules.
- Collaborate with team members to meet collective targets and maintain service quality.
- Participate in training sessions to improve skills and knowledge relevant to customer service and call handling.
- Adhere to data security policies while dealing with customer information.
- Demonstrate a positive and professional attitude in all interactions with customers and colleagues.
Skills
Cyber System
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