Call Center Agent

Cybersky Pvt Ltd Unverified

Islamabad , Pakistan

Posted Jan 18, 2020 128 views Report Job

PKR. 20,000 - 30,000/Month

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Job Description

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Requirements

  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree

Job Details

Total Positions:
8 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gender:
Male
Age:
18 - 24 Years
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
Less than 1 Year
Apply Before:
Feb 17, 2020
Posting Date:
Jan 18, 2020
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Cybersky Pvt Ltd

Information Technology · 11-50 employees - Islamabad

Software House

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