Posted Jan 09, 2020 13 views
We are looking for a Customer Support Specialist to assist our customers.
- Your responsibilities will include resolving customer queries, recommending solutions and guiding product users through features and functionalities.
- To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. Besides, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
- Respond to customer queries in a timely and accurate way, via email or chat.
- Identify customer needs and help customers with product information.
- Analyze and report product malfunctions.
- Update our internal databases with information about technical issues and useful discussions with customers.
- Monitor customer complaints on social media and reach out to provide assistance.
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share with our Product, Sales and Marketing teams.
- Carry out email marketing initiatives.
Job Details
CyberVision
CyberVision Technology has transformed the way we work, play, and communicate. Today, we access information and people from around the world in an instant. Groundbreaking technologies have opened the door to innovations in every field of human endeavor, delivering new opportunity, convenience, and value to our lives. CyberVision is a broad spectrum organization involved in creating world-class software & hardware solutions, communication and management consultancy and has a flagship magazine namely CyberVision as its own publication. Our team of software engineers with expertise in software development, E-commerce Systems Design & Development, Active Server Technology & Web Site Engineering.
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