We are seeking a technically skilled field professional with a strong passion for customer service to join our expanding telecommunications operations team. This role focuses on delivering last-mile connectivity solutions directly at customer locations, ensuring high-quality broadband and internet services. The ideal candidate will be hands-on with installation and troubleshooting, possess excellent communication skills, and be willing to conduct field visits across Lahore.
Key Responsibilities:
- Installation, configuration, and activation of broadband and internet equipment at customer premises.
- On-site troubleshooting of connectivity and network-related issues to ensure uninterrupted service.
- Ensuring service quality and timely resolution of customer complaints.
- Educating customers on the proper usage and basic maintenance of installed services.
- Maintaining accurate service reports and daily records of field activities.
- Coordinating with technical support teams for escalations when necessary.
Required Qualifications:
- Diploma of Associate Engineering (DAE) or Technical Diploma in Electrical, Electronics, Telecom, or Networking disciplines.
- Basic understanding of fiber optics, broadband technology, routers, modems, and LAN/WAN networking concepts.
- Strong communication skills with the ability to handle customer interactions professionally.
- Willingness to perform field visits throughout Lahore.
- Fresh graduates with relevant technical education are encouraged to apply.
Preferred Qualifications and Benefits:
- Basic monthly salary of PKR 40,700.
- Attractive commission structure based on individual performance.
- Hands-on technical training to enhance skills and industry knowledge.
- Opportunities for stable career growth within the telecommunications sector.
- Supportive and professional work environment fostering development.
This position requires in-person work and offers a rewarding opportunity for those looking to build a career in telecom operations with a focus on customer satisfaction and technical expertise.