Dajaj Broast is seeking an experienced Branch Manager to oversee the operations of its Faisalabad location. This role involves managing a team of 25 personnel to ensure smooth daily operations, financial management, and delivering excellent customer service. The ideal candidate will bring strong leadership and operational oversight skills, combined with a proven ability to build and maintain customer relationships. This position requires a focused individual who can drive performance, maintain compliance with company standards, and foster a positive workplace culture. Initial training will be provided in Lahore to ensure the candidate is fully prepared to manage the branch efficiently.
The Branch Manager will play a key role in the growth and success of the Faisalabad branch by implementing effective operational strategies tailored to meet local market needs. Managing a shift of 11 to 12 hours, the manager will coordinate all operational aspects including staff supervision, customer satisfaction, and financial accountability. The candidate must meet the education requirements of at least an Intermediate to Bachelors degree and bring a minimum of two years relevant experience. The role offers a competitive salary package and aims to attract passionate professionals who are motivated to lead and develop a dynamic team within a thriving company.
Responsibilities
- Lead, supervise, and manage a team of 25 employees to ensure productivity and motivation.
- Plan and oversee daily branch operations, ensuring efficiency and compliance with company policies.
- Develop and implement customer relationship management practices to enhance customer satisfaction and loyalty.
- Manage branch financials including budgeting, revenue tracking, expense control, and financial reporting.
- Conduct staff training and development programs to improve skills and service quality.
- Monitor inventory, stock levels, and supply chain needs to maintain uninterrupted operations.
- Address customer feedback and resolve issues promptly to maintain a positive brand image.
- Ensure workplace health, safety, and hygiene standards are consistently maintained.
- Coordinate shifts and schedules to optimize workforce utilization and meet service demands.
- Support recruitment, interviewing, and onboarding activities for branch personnel.
- Analyze performance metrics and prepare regular reports for senior management.
- Implement marketing and promotional initiatives to increase local market presence.
- Maintain strong communication channels between branch staff and company leadership.
- Uphold company policies and legal regulations relevant to branch operations.
- Foster a team-oriented environment through effective team building and conflict resolution.