Daraz PK-Facility Lead-Logistics

This role involves managing and overseeing the daily operations of the Daraz Last Mile Hub to ensure a seamless workflow and effective communication across teams. The position requires developing and implementing strategies aimed at enhancing customer experience, driving growth, and increasing customer satisfaction within the assigned region. Collaboration with cross-functional teams is essential to align objectives, identify opportunities, and address any operational challenges. Leading and mentoring a team of professionals is a key aspect, fostering a positive work environment that encourages continuous learning and development. Monitoring key performance indicators (KPIs) will be necessary to assess the hub’s performance and support data-driven decision-making. Additionally, establishing and maintaining strong relationships with external partners and stakeholders will be critical to support business development and partnership initiatives.

Key Responsibilities

- Manage and oversee the daily operations of the Daraz Last Mile Hub, ensuring smooth workflow and efficient communication among teams.
- Develop and implement strategies to enhance customer experience, driving growth and customer satisfaction in the designated region.
- Collaborate with cross-functional teams to align goals, identify opportunities, and resolve operational issues promptly.
- Lead and mentor a team of professionals, promoting a positive work environment and encouraging continuous learning and development.
- Monitor key performance indicators (KPIs) to evaluate the hub’s performance and make informed, data-driven decisions for ongoing improvement.
- Establish and maintain strong relationships with external partners and stakeholders to support business development and partnership initiatives.

Required Qualifications

- Bachelor’s degree in Business Administration, Management, or a related field. An MBA is considered an advantage.
- Minimum of 3 years of experience in a leadership role, preferably within a fast-paced e-commerce or logistics environment.
- Proven track record of managing teams, driving operational excellence, and consistently achieving business targets.
- Strong interpersonal and communication skills, with the ability to engage effectively with both internal teams and external stakeholders.
- Demonstrated ability to analyze market trends, identify business opportunities, and adapt strategies accordingly.
- Experience in negotiating and managing partnerships, coupled with a solid understanding of the global trade landscape.
- Fluency in English is required, with proficiency in an additional language relevant to the region being highly desirable.

This position offers the opportunity to lead a dynamic team within a rapidly growing sector, contributing directly to the enhancement of customer experience and operational efficiency. The role is ideal for candidates who thrive in a collaborative environment and are motivated by continuous improvement and strategic growth.