We are hiring a Customer Service Representative to manage customer queries and complaints. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with our Services.
Customer Service Representative Responsibilities:
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our Services inside and out so that you can answer questions.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
Bachelor in any Discipline
Proficient in English written and verbal communication
Must have at least 2 Years Experience in relevant field
Ability to stay calm when customers are stressed or upset.
Experience working with customer support.
Dask Tech is a dynamic web design, development, eCommerce & hosting, ebay & amazon, brand building company offering diverse and wide range of online services to those looking to succeed in today’s global economy./p