Costumer Support Represntive

Dastoor Official is seeking a dedicated Costumer Support Represntive with at least three years of experience to join our team. This role requires managing a team of five persons, ensuring efficient communication and resolution of customer inquiries. The ideal candidate will excel in maintaining strong customer relationships and delivering exceptional service. In this position, you will oversee daily support operations, coordinating with your team to handle customer requests promptly and effectively. You will play a key role in fostering a positive customer experience that aligns with Dastoor Official's values and standards.
Responsibilities

Lead and manage a team of five customer support representatives, providing guidance and support.
Handle and resolve customer inquiries and complaints efficiently and professionally.
Develop and maintain strong relationships with customers to promote customer satisfaction and loyalty.
Track customer interactions to ensure timely responses and follow-ups.
Monitor team performance and provide training or feedback to improve service quality.
Collaborate with other departments to address customer issues and identify opportunities for process improvements.
Maintain accurate records of customer interactions and transactions.
Implement customer service policies and procedures to ensure consistent quality across the team.
Report on customer support metrics and suggest improvements based on data analysis.