Data Implementation Specialist

Joblogic, established in 1998, is the UK’s leading Field Service Management (FSM) software platform with a global presence including offices in the UK, Pakistan, and Vietnam. Since its management buy-out in 2013, the company has experienced remarkable growth, expanding from approximately £500K ARR to over £35M ARR and growing its team from 11 to more than 500 employees. Recently, Joblogic secured a strategic growth investment exceeding £100 million from Vista Equity Partners, a global technology investor specializing in enterprise software. This investment is driving the company’s AI-first roadmap, expanding its platform into Computer-Aided Facilities Management (CAFM), and supporting its international expansion. Joblogic’s software serves service contractors across industries such as HVAC, plumbing, electrical maintenance, and facilities management, helping businesses streamline operations, improve profitability, ensure compliance, and embrace intelligent automation and predictive maintenance.

We are seeking a Data Implementation Specialist to join our team. In this role, you will be responsible for onboarding new customers by providing data solutions, migrating and mapping data, and manipulating data for existing clients. You will collaborate closely with developers to write SQL queries for extracting data from Azure databases. The ideal candidate will be customer-focused, technically skilled, and comfortable conducting virtual meetings to gather and document client data requirements. Strong presentation and documentation skills are essential, along with a problem-solving mindset and the ability to communicate complex technical information clearly.

Key Responsibilities:
- Collaborate with customers during onboarding to ensure smooth data migration and provide tailored solutions based on their system usage.
- Gather, validate, and rectify customer data using Excel templates and import data through import utilities.
- Utilize advanced MS Excel skills to handle repetitive and detailed data manipulation tasks.
- Format raw data into import templates and validate data before and after upload, maintaining records on the Jira platform.
- Write and test custom SQL reports to extract data from Azure databases; basic SQL scripting knowledge is required.
- Participate actively in the Agile development cycle, demonstrating strong communication and documentation abilities.
- Manage deadlines and ensure service level agreements (SLAs) are consistently met.
- Communicate with customers via multiple channels to analyze and evaluate their technical requirements.
- Handle customer escalations in line with SLAs and support agreements.
- Provide bespoke solutions by thinking creatively to resolve end-user problems.
- Present complex technical information effectively to non-technical audiences.
- Coordinate issue resolution with other departments to ensure timely and satisfactory outcomes.
- Manage internal reporting using Excel, Power BI, or similar tools.

Required Qualifications and Skills:
- Advanced proficiency in MS Excel.
- Experience in reporting and data visualization using Excel or similar tools.
- Minimum of 2 years recent experience in a software solutions environment, preferably within the service management industry.
- Excellent English communication skills, both verbal and written, with experience documenting root cause analyses.
- Ability to produce accurate customer specification documents for development teams.
- Strong multitasking ability in a fast-paced environment.
- Willingness and aptitude to learn new methods and follow established procedures.
- Experience using ticket tracking or logging tools.
- Proven ability to communicate effectively with clients via email and video conferencing platforms such as Zoom or Teams.
- Strong interpersonal skills and a collaborative team player mindset.
- Eagerness to develop skills and improve work performance continuously.

Preferred Qualifications and Benefits:
- Familiarity with Python for automation, scripting, or data analysis.
- Experience with Power BI and Azure DevOps.
- Hands-on experience with Jira.
- Basic understanding of SQL and modern relational databases.

What We Offer:
- A professional working environment with a market-competitive salary.
- Life and medical insurance covering employees and their families.
- Outpatient department (OPD) benefits and provident fund.
- Access to gym facilities.
- A maximum 45-hour workweek (Monday to Friday).
- Remote working options during pandemic situations.
- Company trips and opportunities to work onsite with the UK team.
- Generous leave entitlements including 29 annual leave days and 8 sick and compassionate leave days as per company policy.

Join Joblogic and be part of our exciting journey to scale globally and reach £100M ARR by delivering innovative software solutions to service contractors worldwide.