Data Implementation Specialist (SQL, Excel)

Joblogic Service Management Software

Lahore , Pakistan

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Posted 21 hours ago 3 views Report Job

Located in Lahore, Joblogic is a UK-based SaaS company specializing in field service management software. Established in 1998, it has grown into a global business with over 450 employees across offices in Pakistan, Vietnam, and the UK. Backed by a significant investment from Vista Equity Partners, Joblogic is rapidly expanding its AI-driven platform and entering new markets. The company’s software supports service contractors in industries such as HVAC, plumbing, electrical maintenance, and facilities management, helping them streamline operations, ensure compliance, and drive growth. The Data Implementation Specialist role focuses on onboarding customers by managing data migration, manipulation, and validation, while collaborating with development teams and clients to meet technical requirements.

Key Responsibilities:
- Collaborate closely with customers during onboarding to ensure smooth data migration and provide tailored solutions based on their system usage.
- Gather, validate, and rectify customer data into Excel templates, then import data using import utilities.
- Utilize advanced MS Excel skills to handle repetitive and detailed data manipulation tasks.
- Format raw data into import-ready templates and validate data before and after uploads, maintaining records on the Jira platform.
- Write and test custom SQL queries to extract data from Azure databases; basic SQL scripting knowledge is required.
- Participate in the Agile development cycle, demonstrating strong communication and documentation skills.
- Manage deadlines and ensure Service Level Agreements (SLAs) are consistently met.
- Communicate with customers through various channels to analyze and evaluate their technical requirements.
- Handle customer escalations in line with SLAs and support agreements.
- Provide innovative solutions to end-user problems, tailoring responses to individual customer needs.
- Present complex technical information clearly to non-technical audiences.
- Coordinate issue resolution with internal teams to ensure timely and effective outcomes, maintaining high customer satisfaction.
- Prepare internal reports using Excel, Power BI, and other tools.

Required Qualifications:
- Advanced proficiency in MS Excel and experience with data reporting and visualization tools.
- At least 2 years of recent experience in a software solutions environment, preferably within the service management industry.
- Excellent English communication skills, both verbal and written, with experience documenting root cause analyses.
- Ability to produce accurate customer specification documents for development teams.
- Strong multitasking ability in a fast-paced environment and aptitude for learning new methods.
- Experience with ticket tracking and logging tools.
- Proven experience communicating with clients via email and video conferencing platforms such as Zoom or Teams.
- Excellent interpersonal skills and a collaborative team player mindset.
- Eagerness to learn and continuously improve work performance.

Preferred Qualifications and Benefits:
- Familiarity with Python for automation, scripting, or data analysis.
- Experience with Power BI and Azure DevOps.
- Hands-on experience using Jira.
- Basic understanding of SQL and modern relational databases.

What We Offer:
- A professional working environment with a market-competitive salary.
- Life and medical insurance covering employees and their families, including OPD benefits.
- Provident fund and gym facilities.
- A maximum 45-hour workweek from Monday to Friday.
- Remote working options during pandemic situations.
- Company trips and 29 annual leave days, plus 8 sick and uncapped compassionate leaves as per company policy.
- Opportunities to work onsite with the UK team.

Candidates must be able to commute daily to the Lahore office. The interview process will include multiple stages to assess essential qualifications and relevant experience.