Data Migration Specialist (MS Excel Expert)

RepairDesk is a leading repair shop management software trusted by over 3,000 businesses worldwide. With more than 40 powerful integrations and modules, the platform is highly customizable to support the workflows of single-store, multi-store, and franchise repair businesses across various industry verticals. Available in over 30 languages, RepairDesk helps businesses save time, efficiently manage inventory, and operate profitable repair stores.

Key Responsibilities
You will act as the primary point of contact for customers, delivering exceptional support through chat, calls, and emails. Your main duties include diagnosing and resolving basic technical issues, escalating complex problems to higher support tiers, and maintaining clear, timely communication to ensure customer satisfaction. You will use tools such as JIRA and the ZOHO platform to track tickets and manage issues, ensuring all customer concerns are properly documented and addressed. Success in this role requires strong problem-solving abilities, a customer-first mindset, and the capacity to handle multiple communication channels effectively. The position operates on a shift from 7 PM to 4 AM Pakistan Time and is onsite from Monday to Friday at Jeff Heights, Gulberg III, Lahore.

Required Qualifications
- Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related technical field.
- Proven experience in a similar role with comparable responsibilities.
- Strong proficiency in MS Excel.
- Solid understanding of data conversion processes and deliverables.
- Excellent analytical skills with the ability to develop client-specific solutions.
- Hands-on experience in data migration and conversion projects.
- Competence in test documentation, management, execution, and reporting.
- Ability to comprehend business processes and logic thoroughly.

Preferred Qualifications and Benefits
Candidates with a background in technical support or customer service within software environments will find this role well-suited to their skills. The company offers a comprehensive benefits package including health insurance covering inpatient department (IPD) for employees, spouses, and children. Additional benefits include maternity and paternity leave, provident fund contributions, and paid leaves encompassing casual, medical, and annual leave entitlements.

This opportunity is ideal for professionals seeking to contribute to a dynamic software company while enhancing their technical and customer support expertise in a collaborative onsite environment.