Data Migration Specialist (MS Excel Expert)

RepairDesk is a leading repair shop management software trusted by over 3,000 businesses worldwide. With more than 40 powerful integrations and modules, the platform is designed to support single-store, multi-store, and franchise repair businesses across various industries. Available in over 30 languages, RepairDesk helps companies streamline their workflows, manage inventory efficiently, and increase profitability.

Key Responsibilities:
As a customer support specialist, you will be the first point of contact for clients, delivering exceptional assistance through chat, calls, and emails. Your role involves diagnosing and resolving basic technical issues while escalating more complex problems to higher support tiers. Maintaining clear and timely communication with customers is essential to ensure satisfaction. You will use tools such as JIRA and the ZOHO platform to track and manage support tickets, documenting all customer interactions thoroughly. Success in this position requires strong problem-solving abilities, a customer-centric approach, and the capacity to handle multiple communication channels effectively.

Required Qualifications:
- Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related technical field.
- Prior experience in a similar customer support or technical role with comparable responsibilities.
- Proficiency in MS Excel for data handling and analysis.
- Solid understanding of data conversion processes and deliverables.
- Strong analytical skills with the ability to develop client-specific solutions.
- Experience in data migration and conversion projects.
- Expertise in test documentation, management, execution, and reporting.
- Ability to comprehend and interpret business processes and logic.

Preferred Qualifications and Benefits:
The position is onsite from Monday to Friday at the Jeff Heights office in Gulberg III, Lahore, with working hours from 7 pm to 4 am Pakistan Time.

Employees enjoy a comprehensive benefits package that includes health insurance covering inpatient department (IPD) services for the employee, spouse, and children. Maternity and paternity benefits are provided to support family needs. Additionally, the company offers a provident fund and paid leaves encompassing casual, medical, and annual leave categories.

This role offers an excellent opportunity to contribute to a dynamic software company while developing your skills in customer support and technical troubleshooting within a supportive work environment.