Posted Jun 16, 2022 50 views
The key role of call center quality assurance is ensuring that the agents provide quality service in line with the organizational objectives. Optimized quality assurance increases agents’ efficiency through behavior modification, enhanced quality service to customers and improved close rates. It is important to have a robust quality assurance program, creating a team of analysts and understanding their roles and responsibilities
QUALITY ANALYST ROLES & RESPONSIBILITIES:
Here are essential functions and tasks of a quality assurance team:
1. Developing Evaluation Programs
2. Keeping track of the key industry trends
3. Monitoring Customer Interactions
4. Calibration Sessions
5. Utilization of Technology
6. Training and Coaching
7. Compliance Monitoring
8. Driving Innovation and Optimizing Processes
9. Competition Analysis
10. Agent Engagement
11. Revenue Growth
12. Improving Overall Contact Center Efficiency
Job Details
Data Nomad (SMC-PVT) LTD
Data Nomad is one of the leading NLP (natural language processing) company which is quickly expanding in its field. Helping our clients shape intelligent applications for real people. Use our network of experts collect and analyze data, for our clients and use it to enhance the human experience. Whether they are deploying virtual assistants, piloting new technology, packaging research into cutting-edge products, or just beginning their machine learning journey, we’re there for them. Data Nomad has worked with multiple internationally renowned companies such as Alibaba, Tencent, iFLYTEK, SpeachOcean, DataTang and ByteDance. And employs more than 200 freelancers around the world such as in Turkey, Indonesia, Russia, Ukraine, Egypt, Germany etc Some of the core services that we provide: Data Creation & Collection Services Demographic Participant Recruitment Do you need to collect data from specific groups of people to train your smart system so it works for everyone worldwide? We recruit, reimburse, and record data for you, all over the world. Logistics and Custom Sites Collecting high-quality data to fuel your AI takes program design experience and logistical finesse. We help you get the planning right, so you can focus on cutting-edge machine learning development. Aggregation and Insights We help you aggregate and analyze your data, uncovering insights that help you make your intelligent machines smarter. Client and Procured Devices Whether you’re building new hardware or creating data using existing technology, you can trust Lionbridge to collect data to your specifications, while keeping your devices and data secure. Data Annotation Services Linguistic Feature Tagging We tag linguistic features for your speech or text analysis, including sentence structure, semantics, part of speech tags, stems, and morphology. Gesture and Expression Labeling We provide natural or standardized descriptions of non-verbal information for direct processing, or as part of a larger
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