Data Ops L1 Support Engineer:

ADDO is seeking a Data Ops L1 Support Engineer to join their team in Islamabad, Pakistan. The successful candidate will provide first-level support for a telecommunications client’s Business Intelligence (BI) and data operations environment. This role involves monitoring data platforms, conducting routine operational checks, troubleshooting basic issues, and escalating incidents according to established service level agreements (SLAs). The position requires close attention to detail and the ability to work effectively within a team to ensure smooth data operations.

Key Responsibilities:
- Monitor Teradata space utilization, manage user administration, and oversee system health.
- Perform L1 monitoring of Informatica workflows and ETL jobs to ensure timely execution.
- Manage SJLM job scheduling and batch processing to maintain operational continuity.
- Oversee NetBackup and DSA backup processes to guarantee data protection and recovery readiness.
- Utilize Teradata Viewpoint and database statistics tools to monitor system performance.
- Execute basic SQL queries and conduct first-level troubleshooting to resolve common issues.
- Log incidents accurately, escalate unresolved problems within defined SLAs, and ensure proper shift handovers.
- Prepare and deliver operational reports to support ongoing monitoring and decision-making.

Required Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
- Between 1 to 4 years of relevant experience in BI operations, database support, or production environment monitoring.
- Willingness to work in rotational shifts as required to support 24/7 operations.

This role offers an excellent opportunity to develop expertise in BI operations within a dynamic telecommunications environment. Candidates who are proactive, detail-oriented, and capable of working under pressure will find this position rewarding.