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Job Description

DataSoft Solution is seeking an energetic candidate for the position of Call Center Agent with excellent French communication skills for our US and Canada based projects.

We’re building a relationship-oriented customer support center that focuses on international payments and we need talented, passionate professionals who are dedicated to doing what’s right for our clients.

The call center Agents will handle calls and the day-to day operations activities that provides operational support for a payments business. And a true ability and passion to manage people every day.

The candidate must be experienced in the call center.  This is a customer support role and NOT a sales role.

Typical Responsibilities:

  • You must have excellent French communication skills.
  • You must be able to communicate with a customer via chat, email, or on the phone and help a client through a payment process.
  • Must have IT knowledge.
  • Excellent communication and presentation skills and the ability to express thoughts logically.
  • Understand and develop a complete understanding of payment platforms that you support.
  • Track & analyze operating environment for specified services and implement corrective action, as required.
  • Troubleshooting and escalation of issues/concerns to management as required
  • Monitor service levels to identify opportunities for improvement and recommend solutions.
  • Analyze opportunities for continuous improvement of service delivery.
  • Daily, weekly, monthly management of performance and provide updates to senior management.
  • Be a driving force to promote activities that will improve and maintain a high level of client satisfaction.
  • Ensure call center representatives are meeting their Team’s KPIs, Quality, and customer satisfaction.
  • Ensure that all Monitoring and Coaching is done daily in accordance as required.
  • Responsible for daily review of Efficiency and address any issues/action plans.
  • Responsible for coaching, development and succession planning of Supervisors and Agents.
  • Ensure monthly Performance reviews are completed for Supervisors and Agents.
  • Promote and follow through on Tele performance initiatives & methodologies i.e. E-learning.

Benefits:

  • Competitive Salary will be offered.
  • 2 Quarterly performance bonuses
  • Medical insurance (family included)
  • Zero markup Loan facility
  • Gratuity
  • Chilled and professional environment
  • Friendly and cooperative team

Job Details

Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gender:
Male
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
1 Year - 3 Years
Apply Before:
Feb 29, 2020
Posting Date:
Jan 29, 2020
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Datasoft Solutions (Pvt.) Ltd.

Information Technology · 11-50 employees - Karachi

Datasoft is an international software engineering firm delivering next generation enterprise software solutions to the financial services and banking sector. After applying over 10 years of ERP systems knowledge, we have now released our ERP to several other sectors such as the trade and import/e ...Read More