Posted Jan 13, 2022 6 views
Your tasks will be to take responsibility and drive all activities related to Customer Service, including:
· Ensuring quality and consistency of customer relations
· Reporting on the Customer Service KPIs.
· Scaling the team and processes to support the growth of the Company
· Recruiting adequate profiles to join the team
· Setting the guidelines on how agents should assist in selling processes for our customers and generating additional sales
· Coordinating with other departments to obtain information needed by customers when browsing our website during store discovery, while ordering and checking out.
· Setting the guidelines and training agents on how to manage the after sales process.
· Handling special requests and complaints of customers.
Job Details
Dawaai Private Limited
We are Pakistan's eHealth startup focussing on providing authentic and genuine consumer health items at doorstep.
What is your Competitive Advantage?
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