Posted May 20, 2022 106 views
We are looking for a qualified Help desk manager to join our team. You will be responsible for leading our technical support team to provide excellent customer service and resolve all technical issues.
As a Help desk manager, you should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position.
Job Description:
- Manage the help desk team and evaluate performance.
- Ensure customer service is timely and accurate on a daily basis.
- Recruit, train and support help desk representatives and technicians.
- Set specific customer service standards.
- Contribute to improving customer support by actively responding to queries and handling complaints.
- Establish best practices through the entire technical support process.
- Follow up with customers to identify areas of improvement.
- Develop daily, weekly and monthly reports on help desk team’s productivity.
Requirements:
- Minimum Graduate in Computer Science.
- Good to have Microsoft certification.
- Minimum 3 years of experience
- Team Management.
- Very well aware of technical documentation & report writing.
Skills
Job Details
Dawat-e-Islami Trust
Dawat-e-Islami, a global non-political Islamic organization working for the propagation of the Quran and Sunnah throughout the globe. It was established in the year 1981 in Karachi, Pakistan by one of the great scholars of the present era none other than Shaykh-e-Tariqat, Ameer-e-Ahle Sunnat and the founder of Dawat e Islami Hazrat Allama Maulana Abu Bilal Muhammad Ilyas Attar Qadri Razavi Ziyae دامت برکاتھم العالیہ. Ameer-e-Ahle Sunnat started this Islamic revolution to clean the growing filth in the society, drag people on the path of Allah Almighty and convey the true teachings of Islam with some of his companions and now by the grace of Allah عزوجل, blessings of Beloved Prophet صلی اللہ تعالی علیہ وسلم and untiring efforts and determination of Ameer-e-Ahle Sunnat Dawat e Islami is working across the globe becoming one of the greatest Islamic organizations.
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