Posted Jan 05, 2017 9 views
- Manage all after sale service complaints and resolve them as per the standard timeline
- Visit dealer on regular basis and ensure that all the dealer related problems are being solved timely
- Maintain good relations with customers and provide them satisfactory services within policy framework
- Monitor the performance of contract and franchise workshop sand resolve their issues
- Meet collection and part Sale targets.
- Identify new potential business areas and increase revenue
- Increase of part sales and expansion of part dealers network in the region
- Maintain proper inventory of parts for smooth operation of branch
- Manage customer feedback system by calling up sample groups
- Develop and train staff and contract workshops for better productivity and future challenges
Job Details
Dawlance Group of Companies
Dawlance, a leading home appliances brand of Pakistan now part of Arcelik, Turkey, was established in 1980 with the vision of making Dawlance a Global brand by practicing reliability and to make Pakistan Proud. Dawlance was acquired by Arcelik in 2016 after which Dawlance became a wholly-owned subsidiary of the 2nd largest White goods company in Europe. Dawlance now serves its consumers in 3 functions involving Food Care, Fabric Care and Home Care with its wide range of appliances including refrigerators, freezers, microwave ovens, water dispensers, small kitchen appliances, hoods & hobs, washing machines, dishwashers and air conditioners. The brand also has an after sales network stretching across Pakistan that offers 24/7 customer service. Dawlance promises reliability in every way for its consumers and stakeholders alike; Reliability is the key characteristic of Dawlance and is exercised within all functions of the company; it is in fact embedded in the organization's culture. Aside from its reliability, Dawlance's major strengths are differentiation and relevance- it makes products that are relevant to the needs of the Pakistani households but with an element of differentiation; Dawlance takes pride in introducing innovative products for the Pakistani market to enhance the lifestyle of its consumers and deliver a superior product experience New vision: be Pakistan’s largest household technology solution provider, empowering consumers to meet their lifestyle needs New Mission: create value for all our customers and stakeholders by providing reliable and innovative products & services, while being a responsible corporate citizen
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