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Branch Manager - Customer Service

Dawlance Group of Companies Verified

Sialkot, Pakistan

Posted Jan 05, 2017 688 views

PKR. 80,000 - 100,000/Month

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Job Description

  1. Manage all after sale service complaints and resolve them as per the standard timeline
  2. Visit dealer on regular basis and ensure that all the dealer related problems are being solved timely
  3. Maintain good relations with customers and provide them satisfactory services within policy framework
  4. Monitor the performance of contract and franchise  workshop sand resolve their issues
  5. Meet collection and part Sale targets.
  6. Identify new potential business areas and increase revenue
  7. Increase of part sales and expansion of part dealers network in the region
  8. Maintain proper inventory of parts for smooth operation of branch
  9. Manage customer feedback system by calling up sample groups
  10. Develop and train staff and contract workshops for better productivity and future challenges 

Skills

Customer Service Management, Sales, vendor management, After Sales Service

Job Details

Industry:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Department:
After Sales Service
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
B.E - Electrical/Mechanical/Industrial
Career Level:
Experienced Professional
Experience:
3 Years - 5 Years
Apply Before:
Jan 20, 2017
Posting Date:
Jan 05, 2017
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Dawlance Group of Companies

Manufacturing · 3001-3500 employees - Sialkot

Dawlance is the no.1 home appliances brand of Pakistan. We started our operation in 1980 with the production of refrigerators.Today we are the proud manufacturers of Refrigerators, Washing Machines, Vertical & Chest Freezers, Split AC & Microwave Ovens, have 3 production facilities, have the largest ...Read More

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