Debriefing Supervisor

PostEx is an innovative hybrid receivables factoring and courier service that offers upfront invoice payments to e-commerce companies utilizing Cash on Delivery. By integrating logistics with financial services, PostEx enables online businesses to enhance cash flow and minimize payment delays. The company is dedicated to transforming traditional logistics into a modern delivery experience with instant payments, supporting the rapid growth of e-commerce merchants.

The Debriefing Supervisor role is a full-time, on-site position responsible for managing the end-of-day debriefing process for delivery personnel. This role ensures the accurate recording of delivery statuses, returned parcels, and operational issues. The supervisor plays a critical part in maintaining smooth communication between delivery teams and internal departments, ensuring compliance with company policies and service standards.

Key Responsibilities
- Organize and monitor daily debriefing schedules for delivery staff to ensure timely and accurate reporting.
- Review and reconcile delivery documentation and records, identifying and escalating discrepancies to relevant teams.
- Coordinate closely with operations, finance, and customer support departments to resolve delivery and payment-related issues.
- Train, guide, and supervise debriefing staff to maintain high performance and adherence to procedures.
- Implement process improvements to enhance the efficiency and accuracy of the debriefing process.
- Prepare and submit regular performance and exception reports to management for review.

Required Qualifications
- Proven experience in team supervision, staff coordination, and performance monitoring, preferably within frontline operations or logistics environments.
- Strong skills in data entry and documentation review to ensure accuracy and completeness of records.
- Excellent communication and interpersonal abilities to effectively interact with delivery personnel and cross-functional teams, including conflict resolution skills.
- Solid organizational and time management capabilities to handle multiple debriefing cycles and prioritize tasks in a fast-paced setting.
- Proficiency in using computer systems, spreadsheets, and operational dashboards; familiarity with logistics or courier management software is advantageous.

Preferred Qualifications and Benefits
- Previous experience in courier, logistics, e-commerce operations, or related industries is highly desirable.
- Educational background such as a diploma or bachelor’s degree in business, supply chain management, operations management, or a related field will be beneficial.

This role offers the opportunity to be part of a forward-thinking company that is reshaping the logistics and financial services landscape for e-commerce businesses. The Debriefing Supervisor will contribute directly to operational excellence and customer satisfaction by ensuring accurate and efficient delivery reporting and resolution of issues.