Delivery Network Coordinator (Exams)

This role is based in Lahore, Pakistan, within the Exams department, and offers an indefinite local contract. The primary purpose is to coordinate the secure, compliant, and efficient delivery of exams and related operational activities across the location. The successful candidate will ensure that all test-day and post-test processes—including venue coordination, equipment readiness, materials handling, and staff management—adhere to global quality, security, and compliance standards.

Key Responsibilities:
- Coordinate test-day and post-test operations in accordance with global Standard Operating Procedures (SOPs), security protocols, and regulatory requirements.
- Manage the sourcing, contracting, and performance oversight of examination venues, suppliers, and third-party delivery partners, ensuring operational readiness, compliance, and cost-effectiveness.
- Oversee procurement, maintenance, and availability of test-day equipment and materials, including the secure handling and transportation of confidential examination materials.
- Lead venue inspections, readiness checks, and operational risk assessments to maintain high standards of security and quality.
- Collaborate closely with venues, test-day staff, and internal teams to manage operational communications, staffing rosters, service issues, and incident escalations, ensuring smooth exam delivery.
- Support compliance audits, incident investigations, and maintain accurate operational records in partnership with the Governance and Compliance team to uphold examination integrity.
- Manage supplier and venue contracts, purchase orders, payments, and operational budgets to ensure efficient resource utilization.
- Supervise Delivery Network Assistants, venue personnel, and temporary test-day teams, supporting their training and development in operational procedures, security, and compliance.

Required Qualifications:
- Graduate degree.
- Minimum of 2-3 years’ experience coordinating secure, regulated service delivery such as exams, logistics, or events.
- Proven ability to manage venues, equipment, and logistics while maintaining strict security and quality standards.
- Strong organizational, problem-solving, and stakeholder management skills, with the ability to handle competing priorities and operational challenges effectively.
- Excellent command of English, both written and spoken, is essential for navigating British Council systems and international operations. Interviews will be conducted primarily in English.

Preferred Qualifications and Benefits:
- Lean Six Sigma qualification is desirable, supporting a commitment to continuous improvement and operational efficiency.
- The role is locally recruited; therefore, candidates must have the natural right to work in Lahore, Pakistan. Relocation support is not provided.

This position demands a high level of accountability, customer service orientation, and dedication to secure examination delivery. The successful candidate will play a key role in maintaining the integrity and smooth running of exam operations within the region. The closing date for applications is 17th November 2026.