Department Manager – Fresh - Meat & Fish

METRO Pakistan (Pvt) Limited, part of the global METRO GROUP, is a leading name in self-service wholesale with over 750 stores across 25 countries. Since opening its first cash & carry wholesale center in Pakistan in 2007, METRO has rapidly expanded to operate 10 centers in major cities including Lahore, Karachi, Multan, Islamabad, and Faisalabad. The company’s growth was further strengthened in 2012 through a strategic merger with Makro-Habib, combining resources to enhance financial strength and operational synergies. METRO Pakistan is committed to delivering value to its customers and suppliers while maintaining high standards of service and operational excellence.

The role involves supporting the Customer Experience Manager (CEM) in managing stock levels and ensuring smooth departmental operations. The successful candidate will lead store associates in merchandising, shelf and stock management, and maintaining departmental cleanliness. This position requires a focus on improving productivity and operational efficiency while assisting in achieving sales targets. The role also includes ensuring compliance with company policies, SOPs, and operational protocols, particularly related to Dark Store Operations (DSO) and product presentation according to Planogram standards. Quality assurance and adherence to FIFO practices for stock rotation are key aspects of the job, alongside maintaining professionalism in punctuality, discipline, and attire.

Key Responsibilities:
- Report to the Customer Experience Manager and assist with stock ordering to maintain optimum inventory levels.
- Lead store associates in mass merchandising, shelf management, stock control, and ensuring departmental cleanliness.
- Drive improvements in productivity and operational efficiency within the department.
- Support the Customer Experience Manager in meeting departmental sales targets.
- Oversee overnight department preparation in line with Dark Store Operations protocols to ensure readiness before store opening.
- Ensure product presentation aligns with the Planogram guidelines.
- Maintain strict adherence to Standard Operating Procedures (SOPs), company policies, and relevant protocols.
- Uphold punctuality, discipline, and professional appearance as per uniform standards.
- Conduct quality assurance checks using established protocols and checklists to maintain product and service quality.
- Monitor product expiry dates during and after stock deliveries, ensuring compliance with First In, First Out (FIFO) practices.
- Manage stock and shelf organization effectively to optimize availability and presentation.

Required Qualifications:
- Graduation with less than 6 years of relevant experience, or
- Intermediate qualification with 6 or more years of relevant experience.

This role offers an opportunity to be part of a dynamic and expanding wholesale business with a strong international backing. Candidates who are organized, detail-oriented, and capable of leading teams to achieve operational excellence will find this position rewarding.