Deputy Manager (GIS Mapping)

Wipro Limited is a global leader in technology services and consulting, dedicated to delivering innovative solutions that address complex digital transformation challenges. With a comprehensive portfolio spanning consulting, design, engineering, and operations, Wipro empowers clients to achieve their most ambitious goals and build sustainable, future-ready businesses. Operating across 65 countries with over 230,000 employees and partners, Wipro is committed to helping customers, colleagues, and communities thrive in a rapidly evolving world.

Key Responsibilities:
Lead end-to-end GIS and OpenStreetMap (OSM) mapping operations, ensuring timely and quality delivery aligned with business objectives. Manage and mentor Team Leads, Subject Matter Experts (SMEs), and large operational teams to meet productivity, quality, and SLA targets. Drive operational governance through regular business reviews, performance tracking, and stakeholder engagement. Build and maintain strong relationships with internal teams and external clients. Monitor key operational metrics and implement continuous improvement strategies. Oversee workforce planning, capacity management, hiring, and succession planning initiatives. Promote employee engagement, performance management, and talent development programs. Handle client escalations promptly and ensure effective resolution. Identify and lead automation, optimization, and process transformation initiatives. Ensure compliance with organizational policies, client requirements, and audit standards. Support business growth through new transitions and process expansions. Provide strategic direction to enhance operational efficiency, quality, and customer satisfaction. Present operational insights and improvement plans to leadership and clients. Foster cross-functional collaboration to achieve business goals. Demonstrate flexibility to work any shift and operate from the office as required.

Required Qualifications:
Graduation or higher with a minimum of 6 years of relevant experience, specifically in non-BPO environments involving GIS mapping and OpenStreetMap (OSM). Strong expertise in GIS tools such as JOSM, iD Editor, OSMCHA, ArcGIS, and QGIS. Deep understanding of map editing, road network creation, POI and lane mapping, data validation, and geospatial quality frameworks. Proven experience managing teams including Team Leads and SMEs. Excellent stakeholder management and client-facing skills. Ability to handle multiple workflows, volumes, and project deliveries simultaneously. Expertise in SLA, KPI, productivity, quality, and cost governance. Advanced proficiency in MS Excel, Power BI, dashboards, and management reporting. Demonstrated skills in people management, workforce planning, hiring, and succession planning. Strong analytical, decision-making, and problem-solving capabilities. Excellent communication, presentation, and leadership skills. Knowledge of operational risk management, compliance, and governance frameworks. Familiarity with continuous improvement methodologies such as Lean Six Sigma. Experience in process transformation, automation, resource forecasting, attrition management, and program governance. Exposure to financial and operational planning, transition and migration management, client escalation, change management, and organizational development. Awareness of AI-assisted mapping or advanced geospatial technologies is a plus. Fluency in English (read, write, speak) is required. The position is based in Hyderabad and open to Indian nationals.

Preferred Qualifications and Benefits:
Experience in hiring, candidate screening, and interview assessment is advantageous but not mandatory. Candidates with skills in process improvement, risk and compliance management, change management, strategic planning, negotiation, conflict resolution, and business continuity will find opportunities for growth. Wipro offers a dynamic environment that encourages continuous learning and reinvention, supporting employees to evolve their careers and skills alongside the business. Joining Wipro means becoming part of a purpose-driven organization committed to innovation and operational excellence in the digital transformation space.