Deputy manager IT Ops

The Deputy Manager IT Operations will oversee IT and Power operations across designated motorway sections, ensuring continuous system uptime, preventive maintenance, and efficient field activities. This role demands a proactive, hands-on leader who can effectively manage teams, coordinate with vendors, and uphold operational excellence within critical infrastructure settings.

Key Responsibilities

- Ensure 24/7 IT, Power, and ITS operations on assigned motorway sections to maintain uninterrupted service.
- Promptly identify and resolve faults related to IT systems, servers, power equipment, CCTV, and ITS devices.
- Plan and implement weekly and monthly preventive maintenance activities in line with headquarters’ Standard Operating Procedures (SOPs).
- Enforce strict adherence to SOPs for Server Rooms, IT Rooms, and all technical infrastructure.
- Evaluate, train, and manage field teams, including Plaza Technicians and MRT staff, to maintain high performance standards.
- Conduct bi-monthly toll plaza and site visits to inspect systems and report issues for timely rectification.
- Monitor discipline, attendance, and performance of field staff to ensure operational reliability.
- Guarantee full functionality of CCTV, ITS, and related systems critical to motorway operations.
- Manage duty rosters, staff rotations, tools, personal protective equipment (PPE), and spare parts inventory to support smooth operations.
- Coordinate effectively with Operations & Maintenance (O&M) teams, Project Management Teams (PMT), and external vendors to ensure seamless service delivery.

Required Qualifications

- Bachelor’s degree in IT, Electrical, Electronics, or a related field.
- Diploma holders with proven relevant experience will also be considered.
- Minimum of 7 years’ experience in IT, Power, and ITS operations, preferably within tolling, motorway, or other critical infrastructure environments.
- Strong troubleshooting capabilities combined with leadership and coordination skills.
- Demonstrated experience in team management, preventive maintenance, and system monitoring.

Skills and Competencies

- Technical expertise in IT, Power, CCTV, and ITS systems.
- Strong leadership and people management abilities.
- Excellent problem-solving, coordination, and communication skills.
- Ability to perform effectively under high-pressure and critical operational environments.
- Knowledge of SOP implementation, preventive maintenance, and operational compliance.

Additional Information

The position offers a monthly salary range of Rs160,000 to Rs180,000. Candidates must be willing to commit to 24/7 availability and frequent travel as required by the role. This is a fully onsite position with no remote work or relocation options permitted. Applicants should confirm their ability to work exclusively from the designated office location and meet the demanding schedule and travel requirements.