Deskside Support Technician I

Worley is a global leader in energy, chemicals, and resources, headquartered in Australia. We collaborate with customers to deliver projects and create value throughout the lifecycle of their assets. Our expertise spans consulting, engineering, procurement, and construction, extending through operations and decommissioning. Utilizing extensive experience and AI-enabled delivery, we help clients navigate complex challenges while transitioning to more sustainable solutions.

The Digital Operations Technician role based in Hyderabad provides hands-on support for users and workplace technology. This position is the primary local IT support presence, responsible for supporting end-user devices, office technology, onboarding, conference rooms, and local smart hands tasks. The role requires strong independence, responsiveness, and coordination with global Digital Operations and Infrastructure & Operations teams to ensure smooth and stable IT service delivery. This individual contributor role demands excellent technical troubleshooting skills, sound judgment, and a customer-focused approach.

Key Responsibilities

- Provide in-person support for desktops, laptops, monitors, peripherals, printers, and mobile devices, troubleshooting hardware, software, and access issues.
- Support new hire onboarding, workstation setup, user moves, and day-to-day break/fix activities.
- Deliver timely updates to users and document support activities through approved IT Service Management (ITSM) processes.
- Manage conference room and collaboration technology, including troubleshooting and readiness checks.
- Assist with workstation setups, hot desk support, office moves, and shared workspace preparation.
- Provide local smart hands assistance for infrastructure, network, telecom, or vendor-led onsite activities.
- Coordinate with regional and global support teams to escalate and resolve issues efficiently.
- Support deployment, provisioning, refresh, rebuild, recovery, and replacement of endpoint devices.
- Handle asset management tasks such as receipt, setup, collection, return, and coordination of hardware movements.
- Manage termination hardware retrieval, end-of-lease handling, and eWaste/recycling processes in compliance with company standards.
- Maintain awareness of local inventory, device readiness, and support requirements.
- Perform first-line diagnosis, troubleshooting, and resolution of onsite IT issues, escalating when necessary.
- Identify recurring issues and recommend improvements to enhance end-user experience and support responsiveness.
- Collaborate with Service Desk, Infrastructure teams, and third-party providers to maintain stable service delivery.
- Contribute to consistent support practices, documentation, and service quality across the local environment.
- Adhere to health, safety, and compliance requirements, including site inductions and company security protocols.

Required Qualifications

- Experience in deskside, desktop, field, or end-user support within a business environment.
- Strong hands-on troubleshooting skills with Windows endpoints, standard business applications, peripherals, and user access issues.
- Proven ability to provide in-person support including onboarding, break/fix, and workplace technology assistance.
- Familiarity with IT Service Management tools such as ServiceNow.
- Ability to work independently with limited supervision while managing multiple priorities.
- Excellent communication skills and a customer-focused approach.
- Experience supporting conference room, meeting room, or collaboration technologies.
- Knowledge of mobile device support, including iOS and Android platforms.
- Understanding of hardware lifecycle processes such as provisioning, refresh, returns, and disposal coordination.
- Experience providing smart hands support for network, service, or infrastructure-related onsite activities.
- Background in engineering, industrial, operational, or multi-site business environments.

Preferred Qualifications and Benefits

Worley fosters a values-driven culture that encourages belonging, connection, and innovation. We are committed to building a diverse, inclusive, and respectful workplace where everyone feels heard and empowered. Our focus on reskilling and leveraging transferable skills supports workforce transition into low carbon energy infrastructure and technology sectors. We offer opportunities for career growth without barriers, enabling employees to broaden their horizons and contribute to sustainable change.

This role offers the chance to be part of a global team dedicated to delivering impactful solutions while advancing your technical skills and career development in a supportive environment.