Devops Engineer L2

Wipro Limited is a global leader in technology services and consulting, dedicated to delivering innovative solutions that address complex digital transformation challenges. With a comprehensive portfolio spanning consulting, design, engineering, and operations, Wipro helps clients achieve their most ambitious goals and build sustainable, future-ready businesses. Operating across 65 countries with over 230,000 employees and partners, Wipro is committed to enabling customers, colleagues, and communities to thrive in a rapidly evolving world.

Key Responsibilities

- Drive Continuous Integration (CI) and Continuous Deployment (CD) Processes: Plan and execute DevOps pipelines supporting the entire application lifecycle, including planning, coding, building, testing, staging, release, configuration, and monitoring.

- Manage IT Infrastructure: Oversee the IT infrastructure requirements aligned with the supported software code to ensure seamless operations.

- Application Onboarding and Configuration: Onboard applications onto DevOps tools and configure them according to client specifications.

- User Access Management: Create and manage user access workflows, granting permissions as per defined processes.

- DevOps Tool Customization: Build and engineer DevOps tools tailored to client customization requests.

- Collaboration with Development Teams: Work closely with developers to address coding and scripting needs that integrate software releases with operating systems and production infrastructure.

- Automation of Testing and Deployment: Utilize tools to automate testing and deployment within the DevOps environment, enhancing efficiency and reliability.

- Customer Support and Service: Provide timely support to internal and external customers across multiple platforms, ensuring ticket resolution within specified turnaround times.

- Issue Resolution and Escalation: Troubleshoot critical and recurring issues, perform root cause analysis, and follow escalation protocols when necessary to maintain service quality.

Required Qualifications

- Experience of 1 to 3 years in a relevant DevOps or application support role.

- Proficiency in JIRA for issue tracking and project management.

Performance Metrics

- Achieve 100% error-free onboarding and implementation of continuous integration, deployment, and monitoring processes.

- Ensure timely resolution of customer issues in accordance with defined turnaround times, maintaining high customer satisfaction (CSAT).

- Maintain zero escalations by effectively managing and resolving support tickets.

Wipro is committed to fostering a culture of continuous reinvention, encouraging employees to evolve their skills and careers in line with the dynamic digital landscape. Joining Wipro means becoming part of a purpose-driven organization that empowers you to shape your own professional growth while contributing to transformative business outcomes.