Devops Engineer L3

Wipro Limited is a global leader in technology services and consulting, dedicated to delivering innovative solutions that address complex digital transformation challenges. With a comprehensive portfolio spanning consulting, design, engineering, and operations, Wipro empowers clients to achieve their most ambitious goals and build sustainable, future-ready businesses. Operating across 65 countries with over 230,000 employees and partners, Wipro is committed to helping customers, colleagues, and communities thrive in a rapidly evolving world.

Key Responsibilities

Continuous Integration and Deployment Management:
- Plan and execute DevOps pipelines supporting the entire application lifecycle, including planning, coding, building, testing, staging, release, configuration, and monitoring.
- Manage IT infrastructure requirements aligned with supported software code.
- Onboard applications onto DevOps tools and configure them according to client needs.
- Develop user access workflows and manage user permissions following defined processes.
- Customize and engineer DevOps tools based on client specifications.
- Collaborate closely with development teams to create necessary coding and scripting that integrates software releases with operating systems and production environments.
- Utilize automation tools to streamline testing and deployment within the DevOps ecosystem.

Customer Support and Service:
- Provide timely support to both internal and external customers across multiple platforms.
- Address and resolve tickets related to DevOps tools within specified turnaround times (TAT).
- Ensure customer satisfaction through effective issue resolution.
- Follow escalation protocols promptly when issues become complex or remain unresolved.
- Perform troubleshooting and root cause analysis for critical or recurring problems.

Performance Metrics:
- Achieve 100% error-free onboarding and implementation of continuous integration, deployment, and monitoring processes.
- Maintain timely customer resolution in line with agreed TATs.
- Strive for zero escalations by proactively managing issues.

Required Qualifications
- Proven experience of 3 to 5 years in DevOps practices.
- Strong understanding of continuous integration (CI) and continuous deployment (CD) methodologies.
- Hands-on experience with DevOps toolchains, automation, and infrastructure management.
- Ability to collaborate effectively with cross-functional teams including application developers and operations staff.
- Skilled in troubleshooting, root cause analysis, and customer support within a DevOps environment.

Wipro invites professionals who are passionate about reinvention and growth to join a company that embraces change and innovation. As an end-to-end digital transformation partner, Wipro fosters an environment where you can continuously evolve your skills and career. Join a purpose-driven organization that empowers you to design your own path of reinvention and contribute to shaping the future of technology services.