Devops Engineer L3

Wipro Limited is a global leader in technology services and consulting, dedicated to delivering innovative solutions that address complex digital transformation challenges. With a comprehensive portfolio spanning consulting, design, engineering, and operations, Wipro supports clients in achieving their most ambitious goals while building sustainable, future-ready businesses. Operating across 65 countries with over 230,000 employees and partners, Wipro is committed to helping customers, colleagues, and communities thrive in a rapidly evolving world.

Key Responsibilities

Continuous Integration and Deployment Management:
Lead the planning and execution of the DevOps pipeline supporting the entire application lifecycle. This includes managing the toolchain from planning, coding, building, testing, staging, release, configuration, to monitoring. Ensure seamless onboarding of applications onto DevOps tools and configure them according to client requirements. Manage IT infrastructure aligned with the needs of supported software code.

DevOps Tool Customization and Automation:
Build and engineer DevOps tools based on client-specific customizations. Collaborate closely with development teams to develop necessary coding and scripting that integrates software releases with operating systems and production infrastructure. Utilize automation tools to streamline testing and deployment processes within the DevOps environment.

User Access and Workflow Management:
Create and manage user access workflows, ensuring access is granted following defined processes. Maintain control over user permissions to safeguard operational integrity.

Customer Support and Issue Resolution:
Provide timely support to both internal and external customers across multiple platforms. Address and resolve tickets within specified turnaround times, ensuring high customer satisfaction. Follow established escalation procedures for complex or unresolved issues. Conduct troubleshooting and root cause analysis for critical or recurring problems to prevent future incidents.

Performance Delivery:
Ensure 100% error-free onboarding and implementation of continuous integration, deployment, and monitoring processes. Achieve timely customer resolution in line with agreed turnaround times, maintaining zero escalations and high customer satisfaction scores.

Required Qualifications

- Minimum of 3 to 5 years of experience in DevOps practices.
- Strong understanding of continuous integration (CI) and continuous deployment (CD) methodologies.
- Proven ability to manage DevOps toolchains and automate deployment pipelines.
- Experience in collaborating with development teams for scripting and integration tasks.
- Skilled in troubleshooting, root cause analysis, and customer support within DevOps environments.
- Ability to manage IT infrastructure requirements related to software deployments.

Wipro is committed to fostering an environment of continuous reinvention, encouraging employees to evolve their careers and skills alongside the dynamic technology landscape. Join a purpose-driven organization where you can contribute to transformative digital initiatives and shape the future of business innovation.