Devops Engineer L4

Wipro Limited is a global leader in technology services and consulting, dedicated to delivering innovative solutions that address complex digital transformation challenges. With a comprehensive portfolio spanning consulting, design, engineering, and operations, Wipro empowers clients to achieve their most ambitious goals and build sustainable, future-ready businesses. Operating across 65 countries with over 230,000 employees and partners, Wipro is committed to helping customers, colleagues, and communities thrive in a rapidly evolving world.

Key Responsibilities

Drive Continuous Integration (CI) and Continuous Deployment (CD):
Plan and execute the DevOps pipeline supporting the entire application lifecycle, including planning, coding, building, testing, staging, release, configuration, and monitoring. Manage IT infrastructure requirements aligned with the supported software code. Onboard applications onto DevOps tools and configure them according to client specifications. Develop user access workflows and manage user permissions following established processes. Customize and engineer DevOps tools based on client needs. Collaborate closely with development teams to address coding and scripting requirements that integrate software releases with operating systems and production infrastructure. Utilize automation tools to streamline testing and deployment within the DevOps environment.

Provide Customer Support and Service for DevOps Tools:
Deliver timely support to both internal and external customers across multiple platforms. Address and resolve tickets within defined turnaround times (TAT), ensuring high customer satisfaction. Follow established escalation procedures when issues become complex or remain unresolved. Conduct troubleshooting and root cause analysis for critical or recurring problems to prevent future incidents.

Deliverables and Performance Metrics:
Ensure 100% error-free onboarding and implementation of continuous integration, deployment, and monitoring processes. Achieve timely resolution of customer issues in line with agreed TATs. Maintain zero escalations by proactively managing and resolving challenges.

Required Qualifications

- Proven experience of 5 to 8 years in DevOps practices and tools.
- Strong understanding of CI/CD pipelines and DevOps lifecycle management.
- Expertise in managing IT infrastructure to support software deployment.
- Ability to configure and customize DevOps tools to meet client requirements.
- Proficiency in scripting and coding to integrate software releases with production environments.
- Skilled in automation tools for testing and deployment.
- Experience in customer support, ticket resolution, and escalation management.
- Strong problem-solving skills with the ability to perform root cause analysis.

Wipro is committed to fostering a culture of reinvention and continuous growth. As a modern digital transformation partner, we seek individuals inspired by change—those eager to evolve their careers and skills alongside the industry. Join us to be part of a purpose-driven organization that empowers you to design your own path of reinvention and success.