Devops Engineer L4

Wipro Limited is a global leader in technology services and consulting, dedicated to delivering innovative solutions that address complex digital transformation challenges. With a comprehensive portfolio spanning consulting, design, engineering, and operations, Wipro helps clients achieve their most ambitious goals and build sustainable, future-ready businesses. Operating across 65 countries with over 230,000 employees and partners, Wipro is committed to enabling customers, colleagues, and communities to thrive in a rapidly evolving world.

Key Responsibilities

Continuous Integration and Continuous Deployment (CI/CD):
- Plan and execute the DevOps pipeline supporting the application lifecycle, covering stages from planning, coding, building, testing, staging, release, configuration, to monitoring.
- Manage IT infrastructure aligned with the requirements of supported software code.
- Onboard applications onto DevOps tools and configure them according to client needs.
- Develop user access workflows and manage user permissions following defined processes.
- Customize and engineer DevOps tools based on client specifications.
- Collaborate closely with development teams to address coding and scripting requirements that integrate software releases with operating systems and production infrastructure.
- Utilize automation tools to streamline testing and deployment within the DevOps environment.

Customer Support and Service:
- Provide timely support to both internal and external customers across multiple platforms.
- Address and resolve tickets related to DevOps tools within specified turnaround times (TAT).
- Ensure resolutions meet customer satisfaction standards.
- Follow established escalation procedures when issues become complex or unresolved.
- Conduct troubleshooting and root cause analysis for critical or recurring problems.

Performance Metrics:
- Achieve 100% error-free onboarding and implementation of continuous integration, deployment, and monitoring processes.
- Maintain timely customer resolution in line with agreed TATs.
- Strive for zero escalations by ensuring effective issue resolution.

Required Qualifications

- Proven experience of 5 to 8 years in DevOps roles, with a strong focus on continuous integration and continuous deployment practices.
- Hands-on expertise in managing DevOps toolchains and automating software delivery pipelines.
- Solid understanding of IT infrastructure management in support of software development and deployment.
- Ability to collaborate effectively with development teams and manage user access workflows.
- Strong troubleshooting skills and experience in root cause analysis of technical issues.
- Commitment to delivering high-quality customer service and support.

Wipro is reinventing itself as a modern digital transformation partner with bold ambitions. We seek individuals inspired by continuous reinvention—of themselves, their careers, and their skills. Join us to be part of a purpose-driven organization that empowers you to shape your own professional growth and contribute to the evolution of our business and industry.