Devops Engineer L4(Contract)

Wipro Limited is a global leader in technology services and consulting, dedicated to delivering innovative solutions that address complex digital transformation challenges. With a comprehensive portfolio spanning consulting, design, engineering, and operations, Wipro empowers clients to achieve their most ambitious goals and build sustainable, future-ready businesses. Operating across 65 countries with over 230,000 employees and partners, Wipro is committed to helping customers, colleagues, and communities thrive in a rapidly evolving world.

Key Responsibilities

Drive Continuous Integration and Continuous Deployment (CI/CD):
Plan and execute DevOps pipelines supporting the entire application lifecycle, including planning, coding, building, testing, staging, release, configuration, and monitoring. Manage IT infrastructure aligned with software requirements and onboard applications onto DevOps tools tailored to client needs. Configure and customize DevOps tools based on client specifications, create user access workflows, and manage user permissions according to defined processes. Collaborate closely with development teams to develop coding and scripting solutions that integrate software releases with operating systems and production infrastructure. Utilize automation tools to streamline testing and deployment within the DevOps environment.

Provide Customer Support and Service for DevOps Tools:
Deliver timely support to internal and external customers across multiple platforms, ensuring all tickets are resolved within specified turnaround times (TAT). Maintain high customer satisfaction by effectively addressing issues and following escalation procedures when resolutions become complex or delayed. Conduct troubleshooting and root cause analysis for critical or recurring problems to prevent future incidents.

Deliverables and Performance Metrics:
Ensure 100% error-free onboarding and implementation of continuous integration, deployment, and monitoring processes. Achieve timely customer issue resolution within agreed TAT, maintain zero escalations, and uphold high customer satisfaction (CSAT) scores.

Required Qualifications

- Minimum of 5 to 8 years of experience in DevOps practices and tools.
- Proven expertise in managing and automating CI/CD pipelines.
- Strong knowledge of DevOps toolchains and infrastructure management.
- Experience in scripting and coding to integrate software releases with production environments.
- Ability to troubleshoot and resolve complex technical issues efficiently.
- Strong customer service orientation with experience in support and ticket resolution.

Preferred Qualifications and Benefits

Wipro fosters a culture of continuous reinvention and growth. As a digital transformation partner, the company encourages employees to evolve their skills and careers alongside the changing industry landscape. Joining Wipro means becoming part of a purpose-driven organization that empowers individuals to design their own professional reinvention while contributing to cutting-edge technology solutions.

This role offers the opportunity to work in a dynamic environment where innovation and collaboration are valued, supporting your development as a modern technology professional in a global enterprise.

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This description reflects Wipro’s commitment to excellence and innovation in technology services, emphasizing the importance of DevOps expertise to support seamless application delivery and customer satisfaction.