Devops Lead L2

Wipro Limited is a global leader in technology services and consulting, dedicated to delivering innovative solutions that address complex digital transformation challenges. With a comprehensive portfolio spanning consulting, design, engineering, and operations, Wipro empowers clients to achieve their most ambitious goals and build sustainable, future-ready businesses. Operating across 65 countries with over 230,000 employees and partners, Wipro is committed to helping customers, colleagues, and communities thrive in a rapidly evolving world.

Key Responsibilities

Lead DevOps Team and Drive Technical Solutions:
- Design and define the overall DevOps architecture and framework for project or module delivery aligned with client requirements.
- Select and deploy appropriate DevOps tools and platforms based on customer needs.
- Develop tool deployment models for validating, testing, and monitoring performance, ensuring resource alignment.
- Define and manage IT infrastructure to support software code requirements.
- Oversee the DevOps pipeline covering planning, coding, building, testing, staging, release, configuration, and monitoring.
- Collaborate with team members to develop coding and scripting that integrates software releases with operating systems and production infrastructure, minimizing disruptions.
- Manage application onboarding from planning through release stages.
- Integrate security measures throughout the DevOps lifecycle to mitigate cyber risks and maintain data privacy.

Customer Support and Service:
- Provide timely support for internal and external customer escalations across multiple platforms.
- Troubleshoot issues arising from DevOps tool implementation within projects or modules.
- Conduct root cause analysis for major incidents or critical issues impacting project timelines, quality, or cost.
- Develop and implement alternative solutions based on root cause findings.
- Follow established escalation processes when resolutions become complex or unresolved.
- Facilitate knowledge transfer, share best practices, and motivate the team.

Team Management:
- Forecast talent needs based on current and future business demands.
- Recruit and hire suitable resources to build a capable team.
- Train hiring managers to make effective recruitment and selection decisions.
- Ensure full compliance with onboarding and training standards to enhance team capabilities and effectiveness.
- Identify and nurture high-potential employees, supporting their career progression within the organization.
- Promote diversity in leadership roles.
- Set clear goals, conduct regular performance reviews, provide constructive feedback, and address performance issues with a zero-tolerance approach to willful underperformance.
- Ensure team engagement with organizational programs like Performance Nxt.
- Lead initiatives to improve employee satisfaction and engagement, track satisfaction scores, and implement relevant actions.
- Encourage team members to take on challenging projects and recognize their contributions.

Deliverables and Performance Metrics:
- Achieve 100% error-free onboarding and implementation of continuous integration, deployment, and monitoring processes.
- Manage service tools effectively to maintain high customer satisfaction (CSAT) and resolve queries promptly.
- Foster team capability by ensuring training on new-age skills, minimizing attrition, and maintaining high employee satisfaction scores.

Required Qualifications
- 8 to 10 years of experience in DevOps, with a strong background in network operations, preferably within utilities or similar sectors.
- Proven expertise in designing and managing DevOps pipelines, toolchains, and IT infrastructure.
- Strong problem-solving skills, including root cause analysis and incident management.
- Experience in team leadership, talent acquisition, performance management, and employee engagement.
- Solid understanding of security integration within DevOps processes.

Wipro invites professionals inspired by reinvention to join a forward-thinking organization that values continuous growth and transformation. This role offers the opportunity to contribute to a modern digital transformation partner while advancing your career in a dynamic and supportive environment.