Customer Support Representative

DevPel

Posted Yesterday 35 views Report Job

Devpel is seeking an experienced, confident, and articulate Customer Support Representative (CSR) to join our Lahore team for an International Inbound Campaign.

If you have a strong background in handling international clients over the phone and in writing, possess excellent problem-solving skills, and thrive in a professional environment, we want to hear from you.

Responsibilities

Handle incoming customer inquiries promptly, professionally, and empathetically via phone, email, and/or chat.
Resolve complex customer queries and issues effectively while working under pressure to meet quality targets.
Maintain high customer satisfaction standards by providing accurate, clear, and efficient solutions.
Log and document customer interactions, feedback, and details using MS Office and internal CRM tools.
Maintain a professional, punctual, and positive attitude toward team members and customers at all times.

Experience: Minimum 2 years of customer service/call center experience (International Campaign experience is strictly mandatory).
Communication Skills: Flawless verbal and written English communication with strong vocabulary and grammar.
Technical Proficiency: Basic computer knowledge and good command over MS Office (Word, Excel, Outlook).
Problem-Solving & Soft Skills: Confident, empathetic, detail-oriented, with strong objection-handling abilities.
Punctuality & Work Ethic: Highly disciplined, punctual, and able to perform under pressure to meet campaign metrics.

Skills

Customer Issue Resolution Active Listening Written Communication Verbal Communication Call Handling Customer De-escalation Problem Solving Time Management CRM Software Interpersonal Skills

Job Details

Total Positions:

1 Post

Job Type:

Full Time/Permanent

Job Location:

Lahore, Pakistan

Gender:

No Preference

Minimum Experience:

2 Years

Apply Before:

Nov 22, 2026

Posting Date:

Oct 21, 2026

DevPel

· 11-50 employees - Lahore

DevPel is a leading IT company for Consulting Services, Call Center Solutions and Deployment of best of breed Software Solutions to top tier domestic and international customers. We are offering fully-fledged services for software development, call-centre solutions and engineering. Empowering effective near-shore management to its clients. Recognized both on local and regional markets since 2015, DevPel continues to operate with higher client expectancy and flexible solution offers. DevPel is a pioneer in Interactive Virtual Teams (IVT) which enables the client and the service provider to establish instant and successful communication channels and support off-shoring and near-shoring business models, thus keeping the deadlines on time and on track. DevPel’s differentiation point comes with three simple principles: - True collaboration with customers and partners - Complete understanding of customers business - Persistence in finishing the job whatever it takes.