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Job Description

  • Respond to customer queries in a timely and accurate way, via phone, email or chat.
  • Identify customer needs and help customers use specific features.
  • Monitor customer complaints and reach out to provide assistance.
  • Take the extra mile to engage customers.
  • Share feature requests and effective workarounds with team members.
  • Inform customers about new features and functionalities.
  • Follow up with customers to ensure their technical issues are resolved.
  • Gather customer feedback and share with our Product, Sales and Marketing teams.
  • Assist in training junior Customer Support Representative.
  • Manage large amounts of incoming phone calls.

Job Details

Total Positions:
5 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gulberg 2, Lahore, Pakistan
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
Apply Before:
Nov 06, 2021
Posting Date:
Oct 06, 2021
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Diem Technologies Incorporated

Information Technology · 11-50 employees - Lahore


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