Posted Dec 21, 2017
Startup Tech Firm Looking for Call Center Representatives
An Emerging tech startup wishes to bring on board experienced call center agents for outbound calling campaign to US and UK markets.
Applicant must be able to
Manage large amounts of outbound calls in a timely manner
Follow call center “script” to generate leads from US and UK market
Identifying customers’ needs, clarify information, and generate requirement for services provided by company.
Job brief
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively understanding and forwarding customer requirements, following up with sales team to keep track of project progress; managing customer satisfaction.
Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “script” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Record maintaining of daily calling data
Recording maintaining of leads genreated
Meet personal/team qualitative and quantitative targets
Requirements
Previous experience in a customer support role
Proven Track record of hitting calling targets
Experience in generating leads for digital services
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
High school degree
Good English Accent
Package 12,000 to 15,000 Plus Incentives.
Job Details
What is your Competitive Advantage?
Similar Job Titles
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Aqib Irshad
Head of HR, Training & OD
FINCA
Muzammil Baig
Digital Marketing Manager
IT Services Group
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Ali Aziz
CEO
Shopistan
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Zohaib Ali
Marketing Manager
Digital Online Devices
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Mona Sharif
Senior Team Lead
Konext PVT. LTD
